Head of Content Engineering & Knowledge Architecture

Resume Skip; Washington; On-site; USD 196,000 - 245,000; Full time

Job summary

Airbnb seeks a Senior Manager, Content & Knowledge Architecture to lead content engineering, shaping how knowledge is structured, stored, and delivered across surfaces and applications.

You will own CKM inputs and influence infrastructure for an information layer supporting customers, CS, and AI chatbots, guiding taxonomy, tooling, and content operations while aligning with product launches and business needs.

Qualifications

• 12+ years in content strategy, operations, or knowledge management at scale.
• 5+ years managing managers with distributed teams.
• Hands-on talent decisions including hiring, performance, calibration, succession planning.
• Experience in customer support or global service org is a plus.
• Deep expertise in AI-powered content optimization and information architecture.

Responsibilities

• Define and champion the evolving discipline of content engineering within CKM.
• Own the roadmap for metadata, taxonomy, and information architecture across surfaces.
• Partner with Product and Engineering to define tooling investments for content quality and efficiency.
• Establish governance frameworks embedded in content creation and publishing workflows.
• Define metrics and reporting for content health and authoring efficiency.
• Lead cross-functional coordination with product launches and business needs.
• Develop and coach senior managers, setting goals and accountability.
• Define roles and ownership across taxonomy, tooling, and content operations planning.

Skills

Content strategy

Content operations

Knowledge management

Information architecture

Taxonomy

AI/ML in content ops

Executive presence

Leadership of managers

Education

Advanced degree in Computer Science/Information Science/Technical Writing

Tools

Content management systems

Authoring tooling

Job description

Airbnb seeks a Senior Manager, Content & Knowledge Architecture to lead content engineering, shaping how knowledge is structured, stored, and delivered across surfaces and applications.

You will own CKM inputs and influence infrastructure for an information layer supporting customers, CS, and AI chatbots, guiding taxonomy, tooling, and content operations while aligning with product launches and business needs.