Head of Community

Xoul Inc.; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Xoul Inc. is seeking a Community Manager to build and nurture an inclusive community around their AI platform. The role involves user support, event planning, and fostering collaboration among users. Ideal candidates will have strong communication skills, a proactive approach, and familiarity with online community management tools. Join Xoul to shape user interactions and enhance community engagement.

Qualifications

• Experience managing and growing online communities.
• Familiarity with user-support tools.

Responsibilities

• Facilitate a vibrant community and handle user support.
• Coordinate feedback and bugs for product teams.
• Plan and execute community events.

Skills

Communication

Organization

Proactive approach

Empathy

Adaptability

Technical familiarity

Tools

Intercom

Zendesk

Job description

Xoul is transforming how humans and AI interact. We're building an intuitive, powerful platform that enables anyone to create, deploy, and monetize intelligent AI agents and swarms—capable of collaborating seamlessly and performing real-world actions. Our vision is ambitious: empowering creators to shape intelligent, autonomous systems that augment human potential.

What you'll do

• Facilitate a vibrant community: Do everything in your power to build an active, inclusive environment where people collaborate, help each other, and feel connected to the product.
  

• Handle user support & communication: You'll personally manage user queries across platforms like Discord, Reddit, Intercom, and others—ensuring quick, transparent, and helpful communication.
  

• Coordinate feedback and bugs: Clearly track and communicate user feedback, feature requests, and bugs to the product and engineering teams. You’re the voice of the user internally.
  

• Developer Relations: You’ll handle dev-rel responsibilities, engaging closely with the developer community, understanding their unique needs, and ensuring they have what they need to build effectively with Xoul.
  

• Create community events: Plan and execute engaging events (online or offline) that bring our community together, encourage participation, and deepen their connection to Xoul.
  

• Moderation and safety: Help moderate community spaces, ensuring they're welcoming, safe, and constructive.
  

• Proactively support growth: Take initiative in making the community a space that genuinely helps users succeed with Xoul, turning them into loyal advocates.
  

Skills you'll bring

• Strong communication: Exceptional at clearly and transparently communicating with users and internal teams.
  

• Organization: You're great at tracking user feedback, bugs, and feature requests and presenting them clearly.
  

• Proactive approach: You don’t wait to be told—when you see an opportunity to improve the community, you jump on it.
  

• Empathy & patience: You naturally make people feel heard and valued, even during stressful interactions.
  

• Adaptability: You're comfortable managing multiple community platforms and contexts simultaneously.
  

• Technical familiarity: You have some level of familiarity with coding and development—enough to comfortably engage with developers and understand their perspective.
  

You probably have

• Experience managing and growing online communities (Discord, Reddit, forums, etc.).
  

• Familiarity with user-support tools (Intercom, Zendesk, or similar).
  

• Experience organizing community events or meetups.
  

• Comfort collaborating directly with product and engineering teams to communicate user needs.
  

• Bonus: Experience managing communities for open-source or developer-focused projects.
  

Why join Xoul?

You’ll be building the foundation of Xoul’s community—essentially one of our biggest assets. Your work directly shapes how users interact with the product and each other.

TL;DR: We’re looking for someone who can build a thriving, engaged community that’s well-supported, collaborative, and truly makes Xoul shine. If you’re ready to lead the community charge, apply now.