Head of Client Services & Growth — Retail Media

Walgreens Co.; Chicago (IL); On-site; USD 175,000 - 284,000; Full time

Job summary

Walgreens Advertising Group in Deerfield, IL, seeks a Senior Director to lead Client Services, Account Management, and Customer Success. This transformative leader will elevate client relationships, drive growth, and align cross-functional teams to deliver strategic advertising solutions.

The ideal candidate has a proven track record in retailer-owned media networks, talent development, and operating at scale during growth and transformation.

Qualifications

• Bachelor’s Degree and at least 8 years of experience in sales and account management, OR High School/GED and at least 11 years of experience in sales and account management.
• Excellent communication and presentation skills.
• Significant experience leading, managing and overseeing multiple stakeholders (e.g., vendors, marketing agencies, media owners) and cross-functional teams to achieve aggressive organizational goals.
• Established relationships with relevant advertisers, agency teams, and media agency and media holding company relationships to drive consideration and ultimately achieve revenue goals for WAG
• Willing to travel up to 50% of the time for business purposes (within state and out of state).

Responsibilities

• Manages clients with upfront commitments, ensuring fulfillment of Joint Business Partner (JBP) commitments and spending through integrated team collaboration.
• Establishes and maintains enterprise connectivity and integrations.
• Secures RFPs and drives renewals for existing non-JBP clients, focusing on driving continued investment and seeking brand dollars from agencies.
• Leads media planning efforts to complete RFPs and provide strategic insights to sales for client-facing sales.
• Supports strategic accounts by responding to RFPs, providing rationale and strategy, and offering insights/actions for campaign optimization and upselling.
• Secures RFPs with existing non-JBP clients or new clients with the goal of increasing spending, focusing on driving account growth through strategic sales efforts.
• Secures upfront commitments and RFPs with existing and new clients, leveraging media planning expertise and potentially integrating with Center of Excellence (COE) as needed.
• Collaborates with clients to collect campaign inputs, traffic creative, and facilitate campaign execution and optimizations.
• Sets up campaigns, lead execution, and provide input on channel strategies and optimizations based on campaign results.
• Drives the sales cycle by building a strong pipeline of demand for advertising solutions and actively listening to client needs.
• Serves as a consultant to understand client needs and pitch advertising and data solutions.
• Maintains and refine sales collateral, presentations, and training materials.
• Develops cross-functional teams and foster a diverse and inclusive workplace.

Skills

Communication

Leadership

Stakeholder management

Relationship building

Travel readiness

Education

Bachelor's degree

High School/GED with 11 years experience

Job description

Walgreens Advertising Group in Deerfield, IL, seeks a Senior Director to lead Client Services, Account Management, and Customer Success. This transformative leader will elevate client relationships, drive growth, and align cross-functional teams to deliver strategic advertising solutions.

The ideal candidate has a proven track record in retailer-owned media networks, talent development, and operating at scale during growth and transformation.