Head of Certificate Operations & Automation

hyperiongrp; Charlotte (NC); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Howden in Charlotte, NC is seeking a Head of Certificate Operations to lead the Certificate of Insurance and Auto ID issuance with a hybrid work schedule.

You will set strategic direction, establish governance and performance metrics, and drive automation to improve accuracy, timeliness, and client experience at scale. You will manage a team of managers and analysts, partnering with operations, technology, and compliance to deliver exceptional service.

Qualifications

• 10+ years leading large-scale operations teams.
• Proven ability to implement governance, SLAs, and metrics.
• Experience with certificates of insurance and regulatory audits.

Responsibilities

• Define strategy for certificate issuance across units.
• Establish governance, SLAs, metrics for efficiency and compliance.
• Lead automation, digitization, and straight-through processing.
• Oversee audit readiness and risk mitigation with internal teams.
• Coach managers and analysts to ensure quality and scale.

Skills

Strategic leadership

Process optimization

Governance & compliance

Automation & digitalization

Stakeholder management

Team leadership

Job description

Howden in Charlotte, NC is seeking a Head of Certificate Operations to lead the Certificate of Insurance and Auto ID issuance with a hybrid work schedule.

You will set strategic direction, establish governance and performance metrics, and drive automation to improve accuracy, timeliness, and client experience at scale. You will manage a team of managers and analysts, partnering with operations, technology, and compliance to deliver exceptional service.