Head of Care Management

Poel Group; Monsey (NY); Hybrid; USD 150,000 - 200,000; Full time

Job summary

Poel Group in Monsey, NY is seeking a Head of Care Management to provide strategic leadership over its care management workforce across regions.

This executive role supervises VPs of Care Management, drives accountability, ensures high-quality, person-centered care, and leads initiatives while maintaining OPWDD regulatory compliance.

Qualifications

• At least 3 years of management or leadership experience.
• Experience in care management.
• Strong understanding of OPWDD systems, regulations, quality standards, and outcome-driven care.
• Proficiency with technology, data analysis, and relevant management systems.

Responsibilities

• Provide strategic direction and executive oversight to the VPs of Care Management and their teams.
• Establish clear performance expectations and promote accountability, professional development, and operational excellence.
• Monitor performance metrics and care management outcomes to identify trends and drive continuous improvement.
• Ensure consistent processes, effective problem-solving, and alignment across regional teams.
• Collaborate with executive leadership and other departments to advance organizational goals.
• Serve as a senior liaison with OPWDD and other relevant agencies, addressing escalated issues and regulatory concerns.
• Ensure compliance with applicable OPWDD regulations, organizational policies, and quality standards.
• Lead special projects, participate in executive committees and strategic planning meetings, and ensure timely resolution of escalated issues.
• Foster a supportive, transparent work environment that promotes communication, staff development, and person-centered care.

Skills

Leadership

Care management

OPWDD regulations

Communication

Analytical skills

Data analysis

Discretion with confidential info

Technology proficiency

Job description

Head of Care Management

Location: Monsey, NY
Schedule: Full-Time, Remote; in-office 2–3 times per month
Salary: $150,000–$200,000

Position Overview

A leading healthcare organization is seeking a Chief of Care Management to provide strategic leadership and oversight of its care management workforce across multiple regions. This executive-level role oversees the VPs of Care Management, drives accountability and operational excellence, and ensures high-quality, person-centered care while maintaining compliance with OPWDD regulations and organizational standards.

Responsibilities

Provide strategic direction and executive oversight to the VPs of Care Management and their teams. Establish clear performance expectations and promote accountability, professional development, and operational excellence. Monitor performance metrics and care management outcomes to identify trends and drive continuous improvement. Ensure consistent processes, effective problem-solving, and alignment across regional teams. Collaborate with executive leadership and other departments to advance organizational goals. Serve as a senior liaison with OPWDD and other relevant agencies, addressing escalated issues and regulatory concerns. Ensure compliance with applicable OPWDD regulations, organizational policies, and quality standards. Lead special projects, participate in executive committees and strategic planning meetings, and ensure timely resolution of escalated issues. Foster a supportive, transparent work environment that promotes communication, staff development, and person-centered care.

Qualifications

At least 3 years of management or leadership experience. Demonstrated experience in care management. Strong understanding of OPWDD systems, regulations, quality standards, and outcome-driven care. Proven ability to lead senior teams, establish accountability, and drive measurable results. Excellent communication, organizational, analytical, and problem-solving skills. Proficiency with technology, data analysis, and relevant management systems. Ability to handle sensitive and confidential information with discretion.