Social Worker, Care Management (Remote/NY)

EmblemHealth; New York (NY); Remote; USD 68,000 - 119,000; Full time

Job summary

EmblemHealth in New York City is seeking a collaborative Care Manager to oversee comprehensive management of members with chronic and catastrophic illnesses, frail elderly, and complex psychosocial needs. You will coordinate care and facilitate transitions across settings to improve health outcomes and align with physician recommendations.

You will work with behavioral health considerations, develop care plans with providers, and guide members and families through education and access to

Qualifications

• Bachelor's degree required.
• Master's in social work (LMSW) required.
• Clinical social work licensure (LCSW) preferred.
• 4–6+ years of case management/managed care experience.
• Knowledge of Medicare/Medicaid regulations.
• Knowledge of community resources access.
• Experience leading care management teams.
• Health plan experience is a plus.
• Strong problem-solving skills.
• Detail oriented and organized.
• Excellent written and verbal communication.

Responsibilities

• Develop, facilitate, and communicate a plan of care with members, families, and providers.
• Provide care management across assessment, planning, coordination, and evaluation.
• Coordinate services across settings including discharge planning and transitions.
• Assess members for eligibility and appropriate management at any disease stage.
• Assess social determinants of health and mental health needs.
• Provide mental health referrals and support as needed.
• Identify members for specialty programs to improve outcomes.

Skills

Case management

Managed care

Team leadership

Regulatory knowledge

Community resources

Problem solving

Attention to detail

Organizational skills

Excellent communication

Interpersonal skills

Verbal communication

Written communication

Presentation skills

Education

Bachelor's degree

Master's in social work (LMSW)

Tools

MS Office

Job description

Summary of Position

Achieve optimal benefit and results from the comprehensive management of members with chronic and/or catastrophic illness, members who are frail elderly and/or members whose illness is complicated by challenging psychosocial conditions. Provide global, episodic, specialized or complex care management and utilization management as needed to ensure coordination of health care delivery, member education, and preventative intervention. Coordinate care in a variety of settings and provides focus on transition activities to benefit clinical needs of members while performing the care management process. Assist in managing members with behavioral health, substance abuse, and/or psychosocial conditions/issues, consulting with colleagues across the enterprise. on behavioral health, substance abuse, and/or psychosocial issues. Facilitate member adoption of strategies to promote physician recommended behavior changes. Help members improve health outcomes and provide feedback to members of the medical and care management care teams.

Principal Accountabilities

• Develop, facilitate, and communicate a plan of care in partnership with the member, his/her significant other, primary caregiver, the primary and attending physicians, and various providers.
• Provide care management through assessment, planning, implementation, coordination, monitoring, and evaluation to ensure member receives services and supports required to meet psychosocial, educational and health care needs.
• Assist members with the coordination of services from various settings as appropriate. Include facilitating discharge from acute setting to home and acute setting to alternate settings. Provide Care Coordination throughout the continuum of care by including the member, member's family and providers in the process.
• Assess identified members to determine members appropriate for management early in their disease process at any time during the continuum of care.
• Assess members' Social Determinants of Health, such as housing, food, transportation, and safety in the home; assess members' mental health needs including PHQ2 and 9 Depression screening.
• Provide mental health counseling referrals and provide appropriate support as needed.
• Optimize the quality of care and of life for the member. Identify members appropriate for specialty programs.

Qualifications

• Bachelor's degree
• Masters' in social work (LMSW) required
• Certification in clinical social work (LCSW) preferred
• 4 - 6+ years' case management and/or managed care experience
• Knowledge of Federal and State regulations for Medicare and Medicaid and other national and state funded programs
• Knowledge of community resources access
• Proven track record in leading care management team(s)
• Health plan experience
• Strong problem-solving skills
• Detailed oriented and organized
• Excellent communication skills (verbal, written, presentation, interpersonal)
• Proficient with MS Office (Word, Excel, Powerpoint, Teams, Outlook, etc.)

Additional Information

• Hiring Range: $68,040-$118,800