Head of Business Operations - Remote

Lob; Illinois; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Remote work opportunities

Competitive benefits

Job summary

Lob is transforming how businesses use direct mail with a modern logistics and fulfillment engine. The Business Operations Manager will own cross-functional programs spanning Finance, Product, Engineering, Legal, Print & Delivery Network, and Go-to-Market, driving them from ambiguity to measured processes with accountable owners.

You will coordinate with teams that do not report to you, deliver executive-ready analyses, and hand off finalized work to permanent owners with measurable metrics.

Qualifications

• 4–7+ years post-undergrad in management consulting/corporate strategy or business operations.
• Bachelor's degree required.
• Industry fit in B2B SaaS, marketplace, logistics or operationally intensive business preferred.

Responsibilities

• Own three to five concurrent cross-functional programs with defined end states and owner accountability.
• Drive outcomes across Product, Engineering, Legal, Security, Partner Ops, Solutions, and Go-to-Market.
• Produce analysis using Lob's data/reporting stack and available AI tooling.
• Document programs on completion and transition to a permanent owner with a survivable metric.
• Provide backup for FP&A, Deal Desk, and Business Operations analytics; support cadences like QBRs and leadership offsites.
• Demonstrate program scoping, dependency sequencing, and accountability across non-reporting teams.
• Familiarity with BI/data warehouse tooling and AI-assisted analysis; SQL helpful but not required.
• Adapt to a fast-paced environment with shifting priorities and incomplete information.

Skills

Cross-functional leadership

Program management

Strategic thinking

Communication

Education

Bachelor's degree

Tools

SQL

BI/Analytics tooling

Data warehousing

Job description

Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.

Business Operations Manager

At Lob, you'll own the cross-functional programs that make or break how the company actually runs — the initiatives that span Finance, Product, Engineering, Legal, our Print & Delivery Network, and Go-to-Market, and that stall when no single person is accountable for finishing them. You'll take a program from an ambiguous problem to a documented, measured process with a named owner. You'll do the analysis, coordinate across teams that don't report to you, and deliver the executive communication required to get things done.

As the Business Operations Manager, you'll…

• Own Program Execution: Run three to five concurrent cross-functional programs at once, each with a defined end state, a published status, named dependency owners, and a target completion date.
• Drive Outcomes Across Teams: Push programs to completion through Product, Engineering, Legal, Security, Partner Operations, Solutions, and Go-to-Market — and escalation with judgment when a dependency stalls.
• Deliver the Analysis: Produce the analysis behind program decisions using Lob's data and reporting stack and available AI tooling.
• Hand Off What You Build: Document each program on completion and transition it to a permanent owner outside this role, with a metric that survives the handoff.
• Cover the Gaps: Provide backup for FP&A, Deal Desk, and Business Operations analytics deliverables, and support planning and execution of company-wide operating cadences like QBRs and leadership offsites.
• Program Management Chops: Strong skills scoping ambiguous work, sequencing dependencies, and holding owners to dates across multiple organizations at once — you deliver outcomes through people who don't report to you.
• Familiarity with BI/data warehouse tooling and AI-assisted analysis expected; SQL helpful but not required.
• Ability to operate well in a fast-paced environment with shifting priorities and incomplete information.
• Relevant Experience: 4-7+ years post-undergrad in management consulting/corporate strategy (client-facing, multi-stakeholder delivery) or business operations, strategic finance, revenue operations, or chief-of-staff work with direct ownership of an operationally complex domain. Bachelor's degree required.
• Industry Fit (preferred): Background in B2B SaaS, marketplace, logistics, or another operationally intensive business.

Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.

Our Commitment to Diversity

Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025

BuiltIn Best Remote Midsize Companies to Work For in 2024