Head Of Business Operations

jobs.frontdoordefense.com - Jobboard; New York (NY); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Competitive compensation

Equity and benefits

Collaborative and mission-driven culture

Job summary

Snorkel AI in New York is seeking a Head of Business Operations to drive strategic initiatives across the company. This role involves optimizing processes, ensuring cross-functional alignment, and improving business performance.

The ideal candidate will have 10+ years of experience in BizOps or operations, a strong understanding of AI business models, and a proven record in leading large projects. Join a collaborative culture focused on creating impactful AI solutions.

Qualifications

• 10+ years of experience in BizOps, strategy, consulting, or operations roles, ideally in a high-growth tech or AI company.
• Demonstrated ability to build and run company operating cadences (OKRs, QBRs, strategic planning cycles).
• Strong understanding of SaaS or data/AI business models and the metrics that drive them.

Responsibilities

• Own and run the company's annual and quarterly planning strategic processes.
• Lead high-impact strategic initiatives that span multiple functions.
• Evaluate and improve end-to-end business processes.

Skills

Strategic thinking

Systems-level problem-solving

Cross-functional collaboration

Process optimization

Problem-solving

Leadership

Education

Bachelor's degree in Business, Economics, Operations, or related field

MBA

Job description

Head Of Business Operations

Lead company-wide strategic initiatives to enable scalable AI data operations

Location: New York

Job Tags: Strategy & Ops

About The Role

At Snorkel, we believe meaningful AI doesn't start with the model, it starts with the data.

We're on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes between 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world's largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

The Role

Reporting directly to the CFO, the Head of Business Operations will be a trusted strategic operator responsible for driving cross-functional alignment, operational excellence, and execution across the company. You will lead strategic cross-functional projects and programs, improve visibility into business performance, optimize processes, and ensure teams have the frameworks, insights, and structures needed to hit operational and strategic goals.

This role requires a blend of strategic thinking, systems-level problem-solving, and a roll-up-your-sleeves bias for action—ideal for someone who thrives in ambiguity and loves building, scaling, and streamlining operations in a dynamic environment.

Key Responsibilities

Company Operating Rhythm

• Own and run the company's annual and quarterly planning strategic processes, including OKRs, Roadmaps, Long Range Plan, and driving cross-functional alignment.
• Drive weekly, monthly, and quarterly business reviews to ensure transparency, accountability, and focus.
• Partner with the CFO and executive team to define and operationalize company priorities.

Strategic & Cross-Functional Initiatives

• Lead high-impact strategic initiatives that span multiple functions, ensuring clarity, structure, and measurable outcomes.
• Build and maintain operational frameworks that help teams scale, including processes, playbooks, dashboards, and decision frameworks.
• Partner closely with Product, Engineering, Sales, Solutions, and Marketing to streamline workflows and improve execution.

Business Performance & Insights

• Stand up and maintain the company's operating metrics, partnering with FP&A, RevOps, and Data teams to ensure reliable, actionable insights.
• Create reporting that ties operational performance to business outcomes; identify risks, bottlenecks, and opportunities.
• Support executive decision-making through structured analyses, recommendations, and scenario planning.

Process & Systems Optimization

• Evaluate and improve end-to-end business processes, including sales motions, customer delivery workflows, onboarding, product feedback loops, etc.
• Partner with IT and systems owners to ensure tools and data infrastructure scale with growth.
• Implement repeatable, automated processes that reduce friction and improve organizational clarity.

Leadership & Collaboration

• Build and shape a high-performing Business Operations function that can flex across strategic and tactical work.
• Coach leaders and teams on operational excellence, planning discipline, and execution.
• Serve as a connective tissue across the organization, ensuring information flows and teams remain aligned.

About You

• Bachelor's degree in Business, Economics, Operations, or related field; MBA a plus.
• 10+ years of experience in BizOps, strategy, consulting, or operations roles, ideally in a high-growth tech or AI company.
• Demonstrated ability to build and run company operating cadences (OKRs, QBRs, strategic planning cycles).
• Exceptional problem solver with a structured approach to analysis, planning, and execution.
• Strong understanding of SaaS or data/AI business models and the metrics that drive them.
• Proven track record leading large cross-functional programs with ambiguous scope.
• Skilled at synthesizing information, influencing without authority, and driving alignment across diverse stakeholders.
• Highly collaborative, resourceful, and comfortable operating in a fast-paced, entrepreneurial environment.

Why Snorkel AI

• Executive leadership seat with direct influence on corporate and product strategy.
• Opportunity to shape the legal frameworks defining the next generation of AI and data businesses.
• Collaborative, mission-driven culture that values ownership, transparency, and velocity.
• Competitive compensation, equity, and benefits in a company that defines a new category of data-centric AI.

Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you'll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you're looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you're fully supported in building your career in an environment designed for growth, learning, and shared success.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.