Senior Operations Manager, Enablement - Delivery

Snorkel AI; New York, San Francisco (NY, CA); Hybrid; USD 160,000 - 220,000; Full time

Job summary

Snorkel AI is seeking a Senior Enablement Operations Manager to design, develop, and enhance the enablement infrastructure and programs for the Delivery Organization. You will create initiatives that transform high-capacity Delivery teams into certified, high-performing contributors delivering high-quality data sets.

You will establish systematic programs to reduce time to productivity, improve operating models, and enable teams to move fast with measurable results.

Qualifications

• 5+ years in enablement operations or program management for technical teams.
• Proven ability to design and implement enablement programs from scratch.
• Data-driven with analytics, dashboards, cohort analysis, and ROI storytelling.
• Strategic program management for cross-functional initiatives in startups.
• Experience selecting/implementing learning technology and processes.

Responsibilities

• Develop enablement strategy, roadmaps, onboarding, and ongoing development for Delivery.
• Own onboarding and certification programs; create playbooks; measure acceleration and efficiency.
• Drive platform adoption through training and adoption metrics with Product Operations.
• Collaborate with DaaS leadership and cross-functional partners for seamless delivery.
• Own outcomes from design through measurement and agile pivots.

Skills

Enablement exp

Builder mindset

Data-driven

Strategic PM

Systems thinking

Strong communication

Education

Master's degree in Organizational Development or related field

Tools

LMS

Assessment tools

Notion

Job description

Senior Operations Manager, Enablement - Delivery

About Snorkel

Snorkel AI is the frontier AI data lab, helping teams build the data and environments behind high-performing frontier and agentic AI. We combine technology with research-driven AI data development to create datasets, benchmarks, evals, and custom solutions for real-world AI systems. Founded out of the Stanford AI Lab in 2019, Snorkel works with leading AI labs and enterprises to move from better data to better outcomes.

Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

About the Team

Snorkel’s Enablement team serves all teams across our Data-as-a-Service business, from Go-to-Market through Delivery, as well as our ever-growing community of expert contributors. We are a small but mighty team focused on building and deploying empowering programs, engaging training, and knowledge governance. We operate cross-functionally as a team of business partners embedded within the teams we serve. We practice Agentic Enablement and incorporate AI thoughtfully across our work. While AI is a tool we use, the team relies on established best practices and learning theories to design and architect all of our programs.

About the Role

We are seeking an experienced Senior Enablement Operations Manager to design, develop, and enhance the enablement infrastructure (e.g., tools, data systems, frameworks, content) and programs for Snorkel's Delivery Organization. In this role, you will create and implement initiatives that transform our high-capacity internal Delivery team members into certified, high-performing employees dedicated to delivering exceptional data sets. As the architect and builder of internal Delivery enablement, you will establish systematic programs to reduce time to productivity, enhance internal operating models, and create the infrastructure to empower our teams to drive high quality, speed, and efficiency across every data set delivered by Snorkel.

About You

You’re a builder who finds a messy, fast-growing operation and turns it into a system. You’ve spent your career making technical teams ramp faster and perform better. You don’t stop at the strategy deck. You build the frameworks, the playbooks, and the measurement behind them, and you can show with data that they worked. You’re comfortable in the ambiguity of a startup and can move between an executive conversation and a working session with a new team member without missing a beat.

Responsibilities

• Enablement Strategy & Roadmap: In collaboration with Delivery leadership and team members, build and expand our established roadmap with competency frameworks, certification programs, onboarding processes, and ongoing development for our rapidly growing Delivery Team.
• Manage Role-Specific Onboarding: Take over competency-based onboarding and certification programs, establish playbooks for standard operating procedures (Notion), and measure improvements in acceleration, quality, and efficiency in Snorkel’s Delivery organization.
• Drive Platform Adoption: Collaborate with Product Operations to align product launches with Delivery competencies through training programs and adoption measurement.
• Cross-Functional Execution: Collaborate with DaaS leadership and Cross-functional partners for seamless program delivery, acting as the enablement program manager for Delivery across the board.
• Own Program Outcomes: Be accountable for every stage of the program from design through measurement and adoption. Building in a very truncated timeline, be agile in pivoting to manage successful outcomes.

Requirements

• 5+ years in enablement operations or program management, building scalable programs for a technical workforce
• Proven builder: Track record of designing AND implementing enablement programs from scratch—you don't just create strategy decks; you build the actual systems, frameworks, and measurement infrastructure
• Data-driven operator: Experience establishing analytics frameworks, building dashboards, conducting cohort analysis, and translating data into business narratives that prove ROI
• Strategic program manager: Expert at scoping initiatives, building business cases, managing cross-functional teams, and delivering complex projects in ambiguous startup environments
• Systems thinker: Demonstrated ability in selecting/implementing learning technology (LMS, assessment tools) and designing scalable operational processes
• Strong communicator: Able to influence without authority across all levels (executives to individual contributors) and adapt style for different audiences

Nice-to-Haves

• Experience with data operations, quality assurance, annotation, or content moderation environments
• Background in competency-based training design or certification program development
• Familiarity with AI/ML concepts, data annotation workflows, or crowdsourcing platforms
• Understanding of instructional design principles sufficient to partner effectively with learning professionals
• Master's degree in Organizational Development, Learning & Development, Business Administration, or equivalent work experience

Actual compensation will be determined based on factors including skills, qualifications, experience, and geographic location.

Salary range(s) for this role

$160,000 - $220,000 USD

Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.