Product Operations Lead

jobs.frontdoordefense.com - Jobboard; New York (NY); On-site; USD 150,000 - 240,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Equity compensation

Job summary

Snorkel AI is seeking a Product Operations Lead in New York to build the playbook for user feedback integration into product strategy. The role requires strong product operations and program management experience, as well as the ability to collaborate with various teams including Product and Engineering. Excellent communication skills, analytical ability, and an understanding of the technology industry are essential. The position offers a competitive salary ranging from $150,000 to $240,000 and includes equity compensation and benefits.

Qualifications

• 8+ years of experience in strategy, operations, or product-facing roles in technology companies.
• Proven track record in building or leading product operations and program management.
• Strong ability to define metrics and influence decision-making among stakeholders.

Responsibilities

• Bridge between Product, Engineering, and customer-facing teams to align priorities.
• Lead planning, launch, and rollout of new features.
• Build and manage a Voice of the Customer program.

Skills

Product operations leadership

Program management

Strategic advising

Analytical skills

Communication skills

Job description

Product Operations Lead

Build the playbook for integrating user feedback into product strategy and execution

Location: New York

Compensation: $150,000 - 240,000 USD / year

Job Tags: Product

About The Role

At Snorkel, we believe meaningful AI doesn't start with the model, it starts with the data.

We're on a mission to help enterprises transform expert knowledge into specialized AI at scale. We work with some of the world's largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

About the Role

We are seeking a founding member of the Product Operations function to join Snorkel's Data-as-a-Service (DaaS) team. This role will sit at the critical intersection of Product, Engineering, Delivery, Sales, and our Expert Contributor network, ensuring customer needs and product strategy remain tightly connected.

As the first hire in Product Operations, you will build the playbook for how Snorkel integrates user feedback into product roadmap decisions, ensures seamless product rollouts, and enables our customer-facing teams and contributors to adopt and excel with new features. You will also act as a strategic advisor to product leadership, shaping roadmap prioritization and influencing R&D investment decisions.

What You'll Do

1. Act as the bridge between Product, Engineering, and customer-facing teams, ensuring user needs and product priorities stay in sync.
2. Lead product program management—driving planning, launch, and rollout of new features with strong alignment between customers, contributors, and product.
3. Partner with Enablement to equip Technical Delivery Managers, Production Managers, Sales, and Expert Contributors with the tools and training to adopt and succeed with Snorkel's products.
4. Build and manage a Voice of the Customer program, consolidating feedback across all channels and surfacing insights to inform roadmap and R&D investment decisions.
5. Serve as a strategic advisor to Product leadership, influencing roadmap prioritization and long-term product strategy with data-driven insights and customer context.

What You'll Bring

• 8+ years of experience in strategy, operations, or product-facing roles in high-growth technology companies.
• Proven track record of building or leading product operations, program management, or customer strategy functions.
• Strong ability to structure ambiguous problems, define metrics, and influence decision-making across senior stakeholders.
• Excellent communication and facilitation skills; able to represent both customer and internal perspectives with clarity and impact.
• Experience working closely with Product, Engineering, and customer-facing teams in fast-paced environments.
• Strong analytical background; able to translate qualitative feedback and quantitative data into actionable insights.
• Bonus: Experience with marketplace, contributor/contractor networks, or AI/ML/data platform businesses.

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Snorkel also includes benefits (including medical, dental, vision and 401(k)).

The salary range for this position based off of tier 1 locations such as San Francisco Bay Area, New York, Seattle and is $150,000-$240,000. All offers include equity compensation in the form of employee stock options.

Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you'll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you're looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you're fully supported in building your career in an environment designed for growth, learning, and shared success.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.