Head of Beverage & Guest Experience

Hilton; Indianapolis (IN); On-site; USD 120,000 - 150,000; Full time

Job summary

Hilton is seeking a Beverage Director to lead beverage operations and strategy across our Hotels, delivering memorable experiences that brighten guests’ stays.

You will drive beverage program profitability, oversee inventory and quality standards, and collaborate with Culinary and other teams to create innovative marketing initiatives. This role demands strong leadership, hospitality focus, and a commitment to safety and guest satisfaction.

Qualifications

• Proven leadership in hospitality or beverage operations.
• Experience with beverage program management.
• Strong customer service and safety compliance.

Responsibilities

• Oversee beverage sales and service strategy: Direct the beverage program across Food & Beverage, ensuring alignment with guest service standards, marketing objectives, and revenue goals
• Maintain excellence in quality and compliance: Establish and enforce high standards for beverage quality, safety, sanitation, and alcohol awareness across all operations
• Optimize beverage program profitability: Partner with Food & Beverage Director to monitor monthly financials, optimize beverage programming across outlets, and support departmental leaders in achieving revenue goals
• Drive revenue growth: Collaborate with Culinary team to develop innovative marketing strategies, up-sell techniques, and promotional initiatives to maximize beverage sales and profitability
• Oversee beverage inventory: Establish inventory systems, monitor par levels, and ensure inventory and ordering aligns with business needs and current menus
• Analyze service trends and satisfaction: Continuously monitor service trends and guest satisfaction, proactively identifying issues and implementing strategies for improvement
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs
• Ensure regulatory excellence: Uphold compliance with health, safety, sanitation, and alcohol awareness regulations, fostering a culture committed to the highest standards of guest and team member wellbeing

Skills

Leadership

Beverage program

Hospitality

Customer service

Job description

Hilton is seeking a Beverage Director to lead beverage operations and strategy across our Hotels, delivering memorable experiences that brighten guests’ stays.

You will drive beverage program profitability, oversee inventory and quality standards, and collaborate with Culinary and other teams to create innovative marketing initiatives. This role demands strong leadership, hospitality focus, and a commitment to safety and guest satisfaction.