Head of Assessment Operations & Modernization

National Conference of Bar Examiners; United States; À distance; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Comprehensive benefits

Flexible scheduling

Professional development opportunities

Résumé du poste

National Conference of Bar Examiners (NCBE) seeks a Director of Assessment Operations to lead the design, implementation, and continuous improvement of our assessment operating model, including modernization and digitization of the Uniform Bar Exam. You will oversee content production, grading operations, and production-grade processes across multiple departments and external partners.

The role reports to the Chief Product Officer and requires coordinating with Psychometrics, Test Development,

Qualifications

• Bachelor’s degree required; advanced degree in business, operations, education, assessment, or related field preferred.
• 8–10 years of progressively responsible experience in leading complex operations, production systems, or large-scale service functions.
• Experience in educational assessment, licensure/certification, or regulated operations is strongly preferred.
• Ability to partner with psychometric, content, engineering, product, and operational specialists.
• Experience managing strategic technology or service-provider relationships and vendor performance.
• Excellent judgment, communication, organizational, and analytical skills.

Responsabilités

• Leads development and implementation of NCBE’s assessment operating model and modernization priorities.
• Designs scalable content production workflows and capacity planning.
• Partners with departments to modernize content pipelines and introduce automation and responsible AI processes.
• Leads grading operations planning, including grader capacity and training schedules.
• Ensures standardized grading operations, calibration support, and quality monitoring.
• Builds operating capabilities for more frequent, flexible exam administrations and varied delivery models.
• Establishes readiness frameworks, contingency procedures, and governance across jurisdictions and delivery environments.
• Collaborates across functions to coordinate priorities, dependencies, and execution.

Connaissances

Leadership

Operations management

Cross-functional collaboration

Process improvement

Budgeting

Vendor management

Analytics

AI in operations

Formation

Bachelor’s degree

Advanced degree preferred (business/operations/education/assessment)

Outils

Workflow automation

Analytics tools

Description du poste

National Conference of Bar Examiners (NCBE) seeks a Director of Assessment Operations to lead the design, implementation, and continuous improvement of our assessment operating model, including modernization and digitization of the Uniform Bar Exam. You will oversee content production, grading operations, and production-grade processes across multiple departments and external partners.

The role reports to the Chief Product Officer and requires coordinating with Psychometrics, Test Development,