Head of AI Transformation & Horizontal Strategy

Citizens Bank; Delaware; On-site; USD 251,000 - 316,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank is seeking a senior leader to drive transformation across Consumer Credit Management and Decision Sciences (CR&DS). You will translate priorities into AI-enabled initiatives, prioritize use cases, and realize value through adoption and governance with Enterprise Data and Analytics teams.

You will manage external partnerships, talent strategy, and operational excellence to deliver enterprise-wide impact.

Responsibilities

• Lead horizontal strategies across Credit Management and Decision Sciences, incl. Credit Abuse, Risk Appetite frameworks and models.
• Provide business execution leadership for cross-functional products and strategic priorities (PCO initiatives).
• Manage GCC relationships and governance, including operating model effectiveness and workforce planning.
• Own the business AI and advanced analytics portfolio across Credit Management and Decision Sciences, driving use case strategy and adoption.
• Drive integration and scaling of GenAI, predictive models, and decisioning within business processes using enterprise platforms.
• Lead RTB initiatives to transform credit management and decision sciences processes.
• Own enterprise bureau relationships and collaborate with sourcing teams.
• Serve as the primary Credit Management and Decision Sciences representative for engagement with enterprise partners.
• Support the Head of Credit Management and Decision Sciences in defining strategic priorities and reporting to senior leadership.

Skills

AI enablement

GenAI

Predictive models

Enterprise platforms

Cross-functional leadership

Job description

Citizens Bank is seeking a senior leader to drive transformation across Consumer Credit Management and Decision Sciences (CR&DS). You will translate priorities into AI-enabled initiatives, prioritize use cases, and realize value through adoption and governance with Enterprise Data and Analytics teams.

You will manage external partnerships, talent strategy, and operational excellence to deliver enterprise-wide impact.