Director of AI Adoption & Enablement

EVERSANA INTOUCH; Chicago (IL); On-site; USD 150,000 - 210,000; Full time

Job summary

EVERSANA INTOUCH is seeking a Director of AI Enablement to lead onboarding, learning, and adoption for our AI Agency Platform. You will accelerate proficiency across internal and client users and build a scalable enablement framework to drive measurable value.

You will design end-to-end onboarding, deliver live and virtual training, and create blended learning materials. The role requires guiding a network of champions and establishing governance for rapid platform evolution.

Qualifications

• 8+ years of experience in building training, onboarding, or enablement programs for enterprise SaaS platforms with rapidly evolving technology.
• Track record of leading delivery of both internal and client training and enablement.
• Ability to tailor content to audiences from different functional disciplines and with varied experience using AI.
• Comfort facilitating demos, hands-on exercises, and interactive discussions, including troubleshooting and debugging in real time.
• Knowledge of instructional design best practices and proficiency using modern learning authoring and delivery tools.
• Experience using AI tools to enhance training material development, learning personalization, or training workflow efficiency.
• Experience leveraging learning analytics, platform usage data, and user feedback to continuously improve enablement effectiveness.
• Strong understanding of generative AI concepts, prompt engineering fundamentals, AI-assisted workflows, and responsible AI practices.

Responsibilities

• Design and own the end-to-end user onboarding experience for internal and external users.
• Develop and facilitate live and virtual training sessions.
• Create materials to support blended training delivery (facilitators guides, playbooks, knowledge bases, eLearning).
• Direct the delivery of learning solutions through established platforms (LXP, SharePoint).
• Establish KPIs and reporting frameworks to measure onboarding effectiveness and business impact.
• Lead a network of platform champions to accelerate adoption and reinforce best practices.
• Develop platform certification and credentialing for internal and client audiences.

Skills

Enterprise SaaS

Training Enablement

AI Tools

Demos & Workshops

Instructional Design

Learning Analytics

Generative AI

Executive Communication

Tools

LXP

SharePoint

AI Platform Tools

Job description

EVERSANA INTOUCH is seeking a Director of AI Enablement to lead onboarding, learning, and adoption for our AI Agency Platform. You will accelerate proficiency across internal and client users and build a scalable enablement framework to drive measurable value.

You will design end-to-end onboarding, deliver live and virtual training, and create blended learning materials. The role requires guiding a network of champions and establishing governance for rapid platform evolution.