Senior Account Director

LHH; Portland (OR); Hybrid; USD 135,000 - 165,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(K) match

17+ days of PTO and sick time

Wellness subsidies

Transit subsidies

Job summary

LHH in Portland is seeking a Senior Account Director to drive growth, lead a growing account services team, and deliver stellar client experiences. This hybrid role in Portland, OR three days weekly focuses on new logos, growing existing accounts, and operational excellence across the agency.

You will conduct outbound outreach, craft pitches with leadership, and ensure client relationships align with strategic goals while tracking KPIs and financial health across the business.

Qualifications

• 5+ years of accounts leadership and growth experience in an agency environment.
• Proactive outbound new business development experience for the agency.
• Experience tracking account health, KPIs and other performance indicators.
• Growth mindset with passion for identifying opportunities and pitching to clients.
• Experience collaborating with agency creative leadership to align work with client expectations.
• Strong understanding of brand creative, advertising and digital marketing.

Responsibilities

• Lead new business development and growth efforts, conducting outbound outreach, networking and similar activities to drive new logo growth.
• Pitch new business and guide RFP and contracting processes to win new clients and projects.
• Partner with leadership to identify target accounts based on team expertise.
• Serve as main point of contact for clients, aligning agency output with client expectations.
• Drive cohesion across strategy and creative teams to match projects with client needs.
• Oversee accounts team performance, KPIs, financial health, and hiring.

Skills

Accounts leadership

New business development

Team leadership

KPIs & financial health

Cross-functional collaboration

Job description

We are partnering with our Portland agency client to recruit a Senior Account Director to drive growth and new business opportunity! In this role, you will be responsible for leading a small and growing account services team in their efforts to sign new logos, scale existing accounts and deliver stellar client experiences. This role blends tactical growth, business development and sales efforts with departmental operational excellence, small team leadership and the delivery of top-tier integrated creative experiences and brand moments. You will be responsible for conducting research and outbound business development efforts to target clients, and aiding the leadership team in identifying that target list. You will leverage your historical relationships in this space to open doors for new business, and will facilitate the accounts process for existing clients and growth initiatives specific to those engagements and efforts. Above all, your first responsibility will be driving growth in new clients and new business across the agency. This includes strategizing with leadership to align targets and outreach to relevant clients, conducting outbound outreach and networking, pitching new business and facilitate new client relationships. Over time and with organic growth, you will continue to drive operational efficiency across the agency with a focus on account services teams and client experience, creating, tracking and driving KPIs and financial health across the business. To be a fit, you should bring 5+ years of experience leading accounts and driving growth in the agency space, ideally with that level of experience at the AD or Supervisor level. A passion for new business, growth and operational excellence is a must, along with deep experience working with creative leaders and some team leadership experience.

This is an incredible opportunity to drive growth in their client base and your own career! This role has a quick path to growth, and you will be a trusted advisor to senior leadership across the agency. This is a hybrid role in Portland, OR three days weekly. Compensation ranges from $135,000 to $165,000 base salary, with additional incentive programs based on new accounts and existing account growth. Benefits include medical, dental and vision coverage, stellar 401(K) match, 17+ days of PTO and sick time (grows with tenure), frequent holidays and other unique benefits like wellness and transit subsidies.

You will:

• Lead new business development and growth efforts, conducting outbound outreach, networking and similar business development efforts to drive new logo growth
• Pitch new business, working closely with cross-functional leadership to craft pitches, position the agency, and win new clients and new projects with return clients; Guide RFP and contracting processes for new clients
• Partner closely with leadership to identify target accounts and opportunities based on team expertise
• Serve as the main point of contact for new, existing and return clients, working closely with client stakeholders and agency teams to align agency output with client expectations
• Drive cohesion and understanding of client needs with agency teams across strategy and creative, aligning internal talent with projects to produce the best possible work and outcomes
• Oversee accounts team members and the accounts function, managing performance, KPIs, account financial health, hiring and similar

Your experience should include:

• 5+ years of accounts leadership and growth experience in an agency environment, working as a Senior Account Manager, Account Supervisor, Account Director or similar
• Proactive, outbound new business development experience with a deep comfort pursuing new business for the agency
• Experience tracking account health, KPIs and other performance indicators; Experience managing direct reports in account services, preferred
• Growth mindset with a passion for identifying new business opportunities, pitching and presenting to clients, and exceeding expectations to ensure continued return work with current clients; High level of pitching and presentation skill
• In-depth experience working cross-functionally with agency creative leadership teams to collaborate on pitches, and ensure work output is fully aligned with project scopes and client expectations
• Strong understanding of brand creative, advertising and digital marketing

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers