Account Director (Pharma/MarTech domain)

Remote; San Francisco (CA); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive Compensation

Experienced Team

Career Growth

Paid Time Off

Sick Leave

Family Leave

Medical Insurance

English Courses

Professional Development

Corporate Events

Work Environment

Job summary

Viseven Group is seeking an Account Director to serve as the single point of contact for client success and project stakeholders. You will develop and execute mid- to long-term account strategies, drive upsell opportunities, lead client meetings, and design scalable onboarding for strategic accounts.

You will oversee profitability, coordinate regional relations, HQ contracting, and budget planning while nurturing global opportunities.

Qualifications

• Pharma marketing background would be a benefit.
• Proven management experience.
• Accepts accountability for achieving business goals (growth, profit, satisfaction).
• Is effective at selling major opportunities inside accounts.
• Solid and defensible account plans building.
• Negotiate effective agreements.
• Solid understanding of budgeting and reporting on progress.
• Excellent communication and interpersonal abilities with an aptitude for long-term relationships.
• Outstanding organizational and leadership skills.
• Experience in B2B.

Responsibilities

• Overarching account profitability management and strategy development.
• Coordinate with Client across regions via Regional Account Directors.
• Own HQ contracting and onboarding of Regional Account Directors.
• Build mid- and long-term account strategy; align upsell with marketing strategy.
• Ensure annual and quarterly account budget planning and execution.
• Develop opportunities within accounts and expand to new divisions.
• Lead customer meetings; present Viseven solutions and gather requirements.
• Create scalable onboarding processes for strategic accounts.
• Implement workflow improvements and drive internal change for growth.
• Hire, train, and develop teams to deliver world-class service.
• Provide leadership for internal operations and project management.
• Maintain positive customer relationships through proactive communication and problem-solving.
• Drive high-level division projects and sales; interface with Finance, Legal, HR.
• Ensure adherence to policies when constructing work orders.

Skills

Account management

Budgeting & forecasting

Sales within accounts

Negotiation

Strategic planning

Client relationship building

B2B sales

English – Advanced

Education

Master’s Degree in business administration, sales, marketing, or similar

Tools

Jira

Creatio

Office 365

Job description

Viseven Group

Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.

At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.

With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-positioned to serve our diverse clientele.

Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.

Role description:

As an Account Director, you will serve as the single point of contact for Client Success Managers, Project Managers, and other stakeholders. In this role, you will be responsible for developing and executing mid to long-term account strategies that align with Viseven's marketing strategy to drive upsell tactics. Your primary objective will be to maintain existing global accounts while identifying and capitalizing on new opportunities to grow revenue. In addition, you will lead client meetings, gather and analyze high-level requirements, design scalable onboarding processes, drive internal change initiatives, and provide leadership for internal operational activities.

Responsibilities:

• Overarching Account profitability management.

• Orchestrating the relationships with the Client across the regions via the Regional Account Directors' alignment.

• Being responsible for HQ contracting.

• Onboarding of new Regional Account Directors.

• Build the Account strategy for mid- and long-term perspectives; correct the tactics of up-sale according to Viseven marketing strategy.

• Ensure Account budget planning and execution on an annual and quarterly basis.

• Sustain the existing and develop new opportunities within the accounts, including expanding to new divisions and clusters, thus increasing Viseven's revenue.

• Execute meetings with customers and present Viseven solutions, collect & analyze high-level requirements.

• Devise a scalable onboarding process for the strategic account while communicating with decision-makers and stakeholders on the customer side.

• Create and implement workflow and process improvements to innovate the current operational process.

• Drive internal change in their company, as needed, to maximize account growth.

• Initiate hiring at HR, training, and developing professionals in the corresponding teams to ensure the provision of world-class customer service.

• Provide supervision, direction, and leadership for a variety of internal operational activities (including staff and process development, business management, and project management).

• Support the service team so that they can maintain a positive customer relationship through both written and verbal communication, as well as high levels of customer satisfaction by accurately fulfilling customer orders and resolving customer problems on time, with high quality and a positive attitude.

• Initiate, provide the vision, and manage the successful execution of high-level division projects & sales.

• Interface directly with corporate functions (including Finance & Accounting, Legal, and Human Resources), internal business units and departments.

• Ensure all policies and procedures are followed when the service team constructs work orders.

Required Skills and Experience:

• Pharma marketing background would be a benefit

• Proven management experience

• Accepts accountability for achieving business goals (e.g., account growth, profit, satisfaction, etc.)

• Is effective at selling major opportunities inside accounts

• Solid and defensible account plans building

• Negotiate effective agreements

• Solid understanding of budgeting and reporting on progress

• Excellent communication and interpersonal abilities with an aptitude for fostering long-term relationships

• Outstanding organizational and leadership skills

• Experience in B2B

• Experience with Jira, Creatio, Office 365

• Knowledge of Pharma Client standard ecosystem: CRM/CLM (Veeva, IQVIA, SFDC, Platforce, OCE, Oracle, etc.) and marketing automation solutions (SFMC, AEM, Marketo, Active Campaign, etc.), DAM systems (Dropbox, etc.), BI systems (Power BI, etc.), and others.

• Good understanding of design creation tools

• English – Advanced/Fluent

• Second foreign language will be an advantage

• Master’s Degree in business administration, sales, marketing, or a similar relevant field will be an advantage

What we provide:

We know our team members are key to achieving our goals, so we value and empower them to share their vision. We reward this passion with exceptional benefits, including:

• Competitive Compensation: Regular performance-based salary and career development reviews.

• Experienced Team: Join a passionate, experienced team in a friendly atmosphere.

• Career Growth: Opportunities for professional and career advancement.

• Paid Time Off: 18 business days per year (20 business days after 2 years of service).

• Sick Leave: Non-documented: 4 business days per year. Documented: 20 business days per year.

• Family Leave: 3 paid business days for marriage, childbirth, or bereavement.

• Medical Insurance: Comprehensive coverage.

• English Courses: Learning opportunities to improve your language skills.

• Professional Development: Participation in forums and conferences.

• Corporate Events: Regular team-building activities and events.

• Work Environment: Enjoy a comfortable, fully equipped office and the possibility to work from home.