Head of Account Management

Aikido; Chicago (IL); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Remote-friendly

Flexible hours

Job summary

Aikido in Chicago seeks its first Head of Account Management for the US to scale post-sales, shifting from reactive renewals to proactive retention and expansion.

You will own this transition end-to-end, build structure, coach the team, and ensure renewals and expansions are predictable, data-driven, and well-run across all segments. This role is strategic and hands-on, remote-friendly with flexible hours.

Qualifications

• Senior profile with experience leading Account Management or Customer Success teams.
• Comfortable building structure and process from scratch.
• Fluent in English.
• Lives in Chicago.
• Experience in B2B SaaS, preferably with technical or developer-focused products.
• Hands-on coach with clear communication.
• Strong commercial mindset with ownership of renewals and expansion.

Responsibilities

• Own the transition from reactive renewals to proactive retention and expansion end-to-end.
• Define account segmentation, portfolio size, and operating cadence.
• Run renewal and expansion forecasting and deal reviews.
• Build and maintain renewal and expansion playbooks.
• Coach Account Managers through call shadowing and feedback.
• Own retention, churn, and expansion metrics and reporting.
• Oversee the Account Management function across all segments.

Skills

Leadership

Account Management

Customer Success

Coaching

B2B SaaS

English fluency

Strategic planning

Data-driven

Forecasting

Renewals

Job description

• We’re looking for our first Head of Account Management for the US to scale and professionalize our post-sales motion
• As our customer base grows fast, Account Management is shifting from reactive renewals to proactive retention and expansion
• You will own this transition end-to-end
• This role is both strategic and hands-on
• You build structure, coach the team, and make sure renewals and expansions are predictable, well-run, and data-driven
• Own the Account Management function across all segments
• Define account segmentation, portfolio size, and operating cadence
• Run renewal and expansion forecasting and deal reviews
• Build and maintain renewal and expansion playbooks
• Coach Account Managers through call shadowing and feedback
• Own retention, churn, and expansion metrics and reporting

Benefits

• Remote-friendly
• Flexible working hours

Senior profile with experience leading Account Management or Customer Success teamsComfortable building structure and process from scratchFluent in EnglishLives in ChicagoExperience in B2B SaaS, preferably with technical or developer-focused productsHands-on coach with clear communicationStrong commercial mindset with ownership of renewals and expansion