Head of Account Management US

aikidosecurity; Chicago (IL); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Equity

Flexible hours

Competitive salary

Job summary

Aikido Security is seeking its first Head of Account Management for the US to scale our post-sales motion and build a proactive renewals and expansion program. You will own this transition end-to-end, creating structure, coaching the team, and ensuring renewals and expansions are predictable and data-driven.

Based in Chicago, you will lead a high-impact function, establish segmentation and playbooks, and drive customer retention with a strong commercial mindset and hands-on leadership.

Qualifications

• Senior profile with experience leading Account Management or Customer Success teams.
• Strong commercial mindset with ownership of renewals and expansion.
• Experience in B2B SaaS, preferably with technical or developer-focused products.
• Comfortable building structure and process from scratch.
• Hands-on coach with clear communication.
• Fluent in English.
• Lives in Chicago.

Responsibilities

• Own the Account Management function across all segments.
• Define account segmentation, portfolio size, and operating cadence.
• Run renewal and expansion forecasting and deal reviews.
• Build and maintain renewal and expansion playbooks.
• Coach Account Managers through call shadowing and feedback.
• Own retention, churn, and expansion metrics and reporting.

Skills

Account Management leadership

Customer Success leadership

SaaS business acumen

Coaching

Strategic thinking

English fluency

Job description

We're making security suck less for developers.

Security tools haven't kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.

We're taking on legacy security tools teams have been stuck with, and we're winning. If you want to help us take market share and build products developers actually enjoy using, you're in the right place.

Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We're building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.

Head of Account Management for the US

We're looking for our first Head of Account Management for the US to scale and professionalize our post-sales motion. As our customer base grows fast, Account Management is shifting from reactive renewals to proactive retention and expansion. You will own this transition end-to-end. This role is both strategic and hands-on. You build structure, coach the team, and make sure renewals and expansions are predictable, well-run, and data-driven.

Responsibilities

• Own the Account Management function across all segments
• Define account segmentation, portfolio size, and operating cadence
• Run renewal and expansion forecasting and deal reviews
• Build and maintain renewal and expansion playbooks
• Coach Account Managers through call shadowing and feedback
• Own retention, churn, and expansion metrics and reporting

• Senior profile with experience leading Account Management or Customer Success teams
• Strong commercial mindset with ownership of renewals and expansion
• Experience in B2B SaaS, preferably with technical or developer-focused products
• Comfortable building structure and process from scratch
• Hands-on coach with clear communication
• Fluent in English
• Lives in Chicago

What you can expect

• Short decision lines. Big ownership. Shape the projects that matter and ship fast.
• Grow as fast as we do. Take on more, own more, and carve out your own path.
• Top-tier tech pay and equity.
• High trust, strong values, zero corporate BS.
• Flexibility in working hours.
• A company that sticks to its values in an open and informal atmosphere.

We hire for talent, drive, and potential. Everything else is noise.