Enable job alerts via email!

Head Housekeeper

IHG

Fort Leavenworth (KS)

On-site

USD 35,000 - 50,000

Full time

17 days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

IHG is seeking a Head Housekeeper to oversee housekeeping and laundry operations at their Fort Leavenworth location. This role involves managing staff, ensuring high cleanliness standards, and enhancing guest experiences. Ideal candidates will have supervisory experience and a high school diploma, with a focus on teamwork and communication.

Qualifications

  • One year of housekeeping experience with supervisory training.
  • Ability to speak local language(s).

Responsibilities

  • Supervise housekeeping and laundry operations.
  • Train staff in compliance with safety regulations.
  • Manage staffing and performance goals.

Skills

Supervisory skills
Communication
Teamwork
Conflict management

Education

High school diploma or equivalent

Job description

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Head Housekeeper you’ll help the Operations Manager in supervising all aspects of housekeeping and laundry – and ensure high standards and maintained.

Key Accountabilities

People

  • Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.

  • Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

  • Promote teamwork and quality service through daily communication and coordination with other department heads.

  • May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

Guest Experience

  • Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.

  • Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.

  • Handle complaints and special requests to achieve complete guest satisfaction.

  • Comply with special needs and requests of the guests, VIPs and repeat visitors.

Financial

  • Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.

  • Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).

Responsible Business

  • Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents).

  • May maintain procedures for security of lost and found items.

  • Perform other duties as assigned. May also serve as manager on duty.

Accountabilities

This is the top supervisory job in the Housekeeping Department. Typically supervises a small number of housekeeping and laundry employees.

Key Skills & Experiences

  • High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.

  • Must be able to speak local language(s).

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information :

  • The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

  • No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

  • If you require reasonable accommodation during the application process, please click here .

  • IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

  • If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Remote Lead Housekeeper- Manh Choh

Gardner-Webb University

Tok

Remote

USD 10,000 - 60,000

30+ days ago

Campus Housekeeper Lead

The University of Kansas Health System

Kansas City

On-site

USD 30,000 - 40,000

2 days ago
Be an early applicant

Head Housekeeper

InterContinental Hotels Group

Leavenworth

On-site

USD 30,000 - 50,000

30+ days ago

Janitorial Supervisor - Night Shift

Foxtrot Aviation Services

Kansas City

On-site

USD 10,000 - 60,000

Yesterday
Be an early applicant

Lead Housekeeper

Centerpoint Medical Center

Independence

On-site

USD 30,000 - 50,000

30+ days ago

Lead Campus Housekeeper

The University of Kansas Hospital

Overland Park

On-site

USD 30,000 - 40,000

12 days ago

Lead Campus Housekeeper

The University of Kansas Health System

Overland Park

On-site

USD 30,000 - 45,000

14 days ago

Part Time Janitorial Supervisor

City Wide Facility Solutions

Kansas City

On-site

USD 10,000 - 60,000

7 days ago
Be an early applicant

Booth Cleaner

MPS Group

Kansas City

On-site

USD 10,000 - 60,000

10 days ago