Head Golf Professional

Troon; Tustin (CA); On-site; USD 93,000 - 98,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with employer match

Paid time off

Bonuses

Job summary

Tustin Ranch Golf Club in Tustin, CA, is seeking a full-time Head Golf Professional to lead all facets of the Golf Operations department, including shop, tee sheet, POS, and guest services, while driving guest experience and brand standards.

You will manage staff, hire and train, collaborate with other department heads on events, and ensure budget adherence. A Bachelor's degree or equivalent experience, plus PGA/LPGA Class A certification, are preferred.

Qualifications

• Bachelor’s degree or 3–5 years related experience and/or training; or equivalent combination of education and experience.
• PGA/LPGA Class A certification preferred.
• Experience with golf operations and staff leadership.

Responsibilities

• Oversee golf operations including tee sheet management and revenue planning.
• Lead golf staff, guest services, and teaching professionals.
• Maintain high service standards to ensure guest satisfaction.
• Coordinate with other department heads on events and tournaments.
• Assist in budgeting and controlling expenses.

Skills

Leadership

Customer service

Operations management

Education

Bachelor’s degree or related experience

PGA/LPGA Class A

Tools

Microsoft Office

POS system

Tee sheet system

Job description

Tustin Ranch Golf Club
Tustin, CA 92782, USA

Description

Tustin Ranch Golf Club, located in Tustin, CA, is pleased to announce an excellent career opportunity for aFull-Time Head Golf Professional! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part ofTroon, you will contribute to a global leader in golf and community management.

Salary Range: $92,500 to $97,500 per year (Depending on Experience)

General Purpose:

Oversees and maintains all facets of the Golf Operation department including, but not limited to: Golf Shop operations and managing tee sheet/revenues, operating POS system, managing and training Golf Shop, Customer Care and Guest Services teams, overseeing Driving Range operations, heading merchandise operations, ensuring memorable and smooth customer experience. Provides professional support, direction, management, training, and leadership to Golf Operations associates. Promotes and nurtures customer relations to enhance the quality of the golf experience. Responsible for the day-to-day golf operations.

Essential Duties:

• Oversees golf operations including planning, developing, and approving specific operational policies, program, procedures and methods in concert with general Club policies for all areas of Golf Operations department.
• Creates a customer service-oriented atmosphere that promotes the game of golf and meets the needs of the guests. Ensures that associates provide an elevated level of customer service.
• Provides leadership and vision to golf staff, building people, and preparing them for career advancement.
• Responsible for implementing and maintaining excellent service standards and execution to achieve guest satisfaction.
• Manages department members that may include, but is not limited to: Assistant Golf Professionals, Guest Services Attendants, Customer Care Attendants, and Teaching Professionals.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding and disciplining associates; addressing complaints and resolving problems for department.
• Works closely with other department heads, including the Tournament Sales department, Superintendent, and Food & Beverage Management, on a daily basis to ensure timely communication and to establish a good working relationship between departments and smooth execution of all golf-related events.
• Responsible for tee sheet activity, merchandise inventory, range operations, guest service operations, cart fleet, running in-house tournaments, leading Golf Operations execution on external tournaments, and rules; audits all areas as well to ensure compliance.
• Assists in the development and day-to-day tracking of the budget and business plan. Helps to control expenses in relation to revenues.
• Administers Point of Sales applications needs as it applies to golf sales, merchandise sales, and member/guest billing. Connects with Accounting on policy and procedures, updates, and implementation.
• Prepares work schedules and assigns associates areas of responsibility.
• Performs payroll tasks as scheduled and makes adjustments prior to submitting to payroll. Monitors hours to maximize productivity and minimize overtime.
• Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.
• Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

Education/Experience:

Bachelor’s degree (BA) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

Regularly stands, walks and sits. Occasionally climbs or balances; stoops, kneels, crawls or crouches. Frequently uses hands; reaches with hands and arms. Frequently talks or hears; tastes or smells. Occasionally lifts up to 50 pounds.

Environment/Noise:

Occasionally works in wet or humid conditions (non-weather). Frequently works in outdoor weather conditions. Noise level is moderate.

Certificates/Licenses:

Class A member of PGA/LPGA

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English is required in order to perform the duties of the job (e.g. the associates are required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of Microsoft Office applications.
• Experience with computerized POS and tee time system.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Additional Compensation – Eligibility for Bonuses

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more at www.troon.com .

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.