Head Golf Attendant

Five Iron Golf; Baltimore (MD); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-Term Disability

401(k)

Job summary

Five Iron Golf in Baltimore is hiring a Guest Services Expert to oversee golf operations and deliver exceptional hospitality. The role focuses on building guest relationships, operating simulators, and supporting daily venue management under the General Manager of Performance.

Responsibilities include opening the location, ensuring equipment quality, driving guest satisfaction, and contributing to sales targets through product knowledge and event participation.

Qualifications

• Passion for the game of golf and guest-focused service.
• Experience in hospitality, hotels, golf courses, or sports venues preferred.
• Strong communication, time management and organizational skills.

Responsibilities

• Assist general manager to operate facility and services.
• Provide above-and-beyond service with a friendly face.
• Open the location in mornings and weekends to support golf operations.
• Maintain golf simulators and quality control processes.
• Build community relationships and drive repeat bookings.
• Manage golf bag storage and equipment inventory.
• Collaborate with golf leadership to meet quarterly targets.
• Foster member events and local partnerships.
• Check in with Guests to ensure satisfaction during bookings.
• Deliver premium food and beverage service and take orders.
• Address guest concerns promptly and professionally.
• Follow health, safety, and alcohol service regulations.
• Verify guests' legal drinking age.

Skills

Passion for golf

Hospitality experience

Communication skills

Positive attitude

Adaptability

Customer service

Tools

Golf simulators

Job description

Description

Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

About the Role

We are seeking a Guest Services Expert (we call that a “Head Golf Attendant”). This individual assists the General Manager of Performance in overseeing and managing golf operations at the location, and is dedicated to delivering exceptional service and genuine hospitality.

The Head Golf Attendant is charismatic, people-oriented, gets to know Guests on a first-name basis, and is able to develop a proficiency at using our equipment, including our golf simulators. The Head Golf Attendant reports directly to the General Manager of Performance.

Responsibilities

• Assist the General Manager of Performance to carry out duties managing facility


• Provide above-and-beyond service to Guests with a friendly face


• Present to open the location in the mornings and weekends to facilitate golf operations


• Proficiency in golf simulator technology; Adhere to quality control processes to ensure all simulators are maintained


• Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement.


• Maintain and organize golf bag storage and all golf equipment


• Maintain up-to-date knowledge of all of our products and business lines and work alongside the Director of Golf to hit quarterly sales targets


• Build the membership community through member events, outings, and engage in local reciprocity efforts with state/regional golf associations and courses.


• Display attention to detail by actively checking in with Guests throughout their booking


• Maintain up-to-date knowledge of food and beverage offerings; ability to deliver premium food and beverage service, including taking orders and timely delivering items


• Take pride in ensuring guests' enjoyment by actively checking in with guests throughout their booking to ensure satisfaction and promptly address any concerns


• Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness


• Verify guests' legal drinking age

Required Qualifications

• Passion for the game of golf


• Hospitality, hotel or golf course/club, or sports management experience preferred


• Exemplary communication, time management and organization skills


• Upbeat energy and enthusiasm and a positive attitude


• Ability to think on your feet and manage customer expectations


• Ability to work in a fast paced environment


• Availability to be present in the space primarily mornings/afternoons, including weekends/holidays


• Ability to stand, walk and bend for long periods of time and maneuver up and down stairs

Benefits (*applies to full-time employees)

• Health, Dental, and Vision insurance*


• Short-Term Disability*


• Accident and Critical Illness Insurance*


• 401(k) *


• Meals while working are included for free

Job Type

Full Time, Non-Exempt HourlyTip- Eligible

Pay

$22 / Hour + Tips

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.