Assistant General Manager, Golf

Socket.dev; New York (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

401K

Meals while working are included for:

Job summary

Five Iron Golf in New York, NY is seeking an Assistant General Manager of Golf to assist the General Manager in overseeing golf operations, delivering exceptional service, and driving performance across our golf venues. The role emphasizes guest engagement, instructor-style service, and leadership in a fast-paced environment.

You will manage morning/afternoon staff, ensure simulators are maintained, and collaborate with the Director of Golf to hit quarterly sales targets while growing the

Qualifications

• Passion for golf and delivering exceptional guest experiences.
• Experience in hospitality, golf club or sports management is preferred.
• Strong communication, time management and organizational skills.
• Able to adapt quickly in a fast-paced environment.

Responsibilities

• Assist the General Manager of Performance in managing and training morning and afternoon golf staff.
• Provide above-and-beyond service to Guests with a friendly face.
• Open the location in the mornings and weekends.
• Maintain knowledge of golf simulator technology and ensure equipment is maintained.
• Build relationships with Guests and track guest satisfaction throughout their visit.

Skills

Hospitality

Golf knowledge

Customer service

Staff training

Job description

Description

Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

We are seeking an Assistant General Manager of Golf to assist the General Manager of Performance in overseeing and managing golf operations at the location, and is dedicated to delivering exceptional service and genuine hospitality. The Assistant General Manager of Performance is charismatic, people-oriented, gets to know Guests on a first-name basis, with the ability to develop a proficiency at using our equipment, including our golf simulators. The Assistant General Manager of Performance reports directly to the General Manager of Performance.

Responsibilities include the following:

• Assist the General Manager of Performance in management and training of morning and afternoon golf staff
• Provide above-and-beyond service to Guests with a friendly face
• Open the location in the mornings and weekends
• Proficiency in golf simulator technology; Adhere to quality control processes to ensure all simulators are maintained
• Cultivate meaningful relationships with Guests and display attention to detail by actively checking in with Guests throughout their booking
• Maintain and organize golf bag storage and all golf equipment
• Maintain up-to-date knowledge of all of our products and business lines and work alongside the Director of Golf to hit quarterly sales targets
• Build the membership community through member events, outings, and engage in local reciprocity efforts with state/regional golf associations and courses.
• Maintain up-to-date knowledge of food and beverage offerings; ability to deliver premium food and beverage service, including taking orders and timely delivering items
• Take pride in ensuring guests' enjoyment by actively checking in with guests throughout their booking to ensure satisfaction and promptly address any concerns
• Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness
• Verify guests' legal drinking age

Required Qualifications:

• Passion for the game of golf
• Hospitality, hotel or golf course/club, or sports management experience preferred
• Exemplary communication, time management and organization skills
• Upbeat energy and enthusiasm and a positive attitude
• Ability to think on your feet and manage customer expectations
• Ability to work in a fast paced environment
• Availability to be present in the space primarily mornings/afternoons, and weekends/holidays
• Ability to stand, walk and bend for long periods of time and maneuver up and down stairs

Benefits (*applies to full-time employees):

• Health, Dental, and Vision insurance*
• Long and Short Term Disability*
• Accident and Critical Illness Insurance*
• 401K *
• Meals while working are included for free

Job Type: Full Time, Non-Exempt

Not Tip Eligible

Bonus Eligible

Pay: $60,000 - $70,000

Additionally, wages for teaching lessons/clubfitting, if applicable, are provided. You will also have the opportunity to earn incentive-based compensation through a bonus program, based on the membership retention and performance related revenue.

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.