Golf Attendant

Five Iron Golf Philadelphia LLC; Philadelphia (Philadelphia County); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Health, Dental, and Vision insurance

Short-Term Disability

Accident and Critical IllnessInsurance

401(k)

Meals while working

Job summary

Five Iron Golf Philadelphia LLC is seeking morning/afternoon Guest services specialists, known as Golf Attendants, to deliver exceptional hospitality at our Philadelphia venue. Golf Attendants are people-oriented, learn the golf simulators, and thrive in a fast-paced environment.

Responsibilities include assisting guests, guiding gameplay, upselling offerings, and maintaining clean, guest-ready simulators and dining areas. The role reports to the GM of Performance and supports a diverse team.

Qualifications

• Proactive hospitality mindset and upbeat energy.
• Ability to work in a fast-paced environment and collaborate with a team.
• Strong verbal and written communication skills.

Responsibilities

• Deliver exceptional service to guests and ensure a fun, enjoyable experience.
• Check in with guests at the bar and simulators to ensure satisfaction and address concerns.
• Develop knowledge of golf simulators to guide gameplay and explain outputs.
• Assist with organization of golf bags and maintenance of simulators.
• Sell and cross-sell products and services using knowledge of offerings.
• Provide informative tours of the facility.
• Follow service scripts and upsell food and beverage items.

Skills

Customer service

Team player

Communication

Mobility

Job description

Description

Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

We are seeking morning/afternoon Guest services specialists (we call that a "Golf Attendant"). Golf Attendants are dedicated to delivering exceptional service and genuine hospitality. Golf Attendants are people-oriented, get to know Guests on a first-name basis, and are able to develop a proficiency at using our equipment, including our golf simulators. Golf Attendants report directly to the GM of Performance.

Responsibilities include, but are not limited to, the following:

• Deliver exceptional service to guests, ensuring a fun and enjoyable experience
• Take pride in ensuring guests' enjoyment by actively checking in with guests at the bar and in assigned simulators during their visit to ensure satisfaction and promptly address any concerns
• Develop comprehensive knowledge of the golf simulators to guide guests in selecting appropriate gameplay, explain data outputs, and enhance their overall experience
• Assist in organizing golf bag storage, managing golf equipment, and performing basic simulator maintenance and troubleshooting
• Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, and memberships. Use this expertise to confidently sell and cross-sell across various offerings.
• Provide informative, engaging tours of the facility.
• Follow all Five Iron standards for guest engagement, including a first drink prompt, upselling, suggestive selling, and adhering to service scripts.
• Maintain extensive knowledge of our food and beverage offerings. Present menus, answer questions about menu items and alcohol offerings, make recommendations, and use upselling techniques
• Use point-of-sale terminals to enter orders and process payments accurately
• Serve food and beverages in a timely and courteous manner
• Ensure golf simulators, and surrounding areas are clean and guest-ready
• Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness
• Verify guests' legal drinking age

Required Qualifications:

• Golf, server, and/or hospitality experience encouraged but NOT required.
• Upbeat energy and enthusiasm.
• Positive attitude.
• Ability to work in a fast-paced environment and work with a team.
• Ability to stand, walk, and bend for long periods of time.
• Ability to lift up to 50 lbs.
• Ability to obtain proper licensing and certifications for the location.
• Proficient verbal and written communication skills.

Benefits (*applies to full-time employees):

• Health, Dental, and Vision insurance*
• Short-Term Disability*
• Accident and Critical Illness Insurance*
• 401(k) *
• Meals while working are included for free

Job Type: Non-Exempt, Part-Time Hourly

$15 Per Hour + Tips

Hours: vary by week; emphasis on mornings and afternoons

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.