Head End Engineer

Communications Test Design, Inc.; Joliet (IL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI is seeking a Headend Engineer to oversee planning, installation, and maintenance of television and broadband headend systems. You will work with Cisco DNCS, Motorola DAC, DOCSIS, and CATV RF distribution to ensure reliable service and network performance.

The role requires 5+ years in Electrical Engineering, strong communication skills, and the ability to interface with customers. Travel up to 25% and a warehouse environment are part of the duties, with comprehensive benefits.

Qualifications

• 5+ years Electrical Engineering experience.
• Strong knowledge of Electronics Theory and Telecommunications.
• Excellent verbal and written communication skills.
• Ability to interface effectively with customers.
• Experience with Cisco DNCS and Motorola DAC is a plus.

Responsibilities

• Plan, design, and implement cable television headend systems for service center operations.
• Install, configure, and integrate Cisco DNCS, Motorola DAC, and related headend equipment (QAM/QPSK modulators, servers, RADD, SEM, OM1000/2000).
• Perform maintenance, troubleshooting, and upgrades to ensure system reliability and performance.
• Support DOCSIS implementation and configuration (CMTS, DSG RADD, TSBroadcaster).
• Oversee CATV RF coax distribution systems (amplifiers, splitters, RF switches, combiners, meters).
• Configure and maintain IP network elements associated with headend systems.

Skills

Electrical Engineering

Telecommunications

IP Networking

Customer interfacing

Documentation

Multitasking

Team collaboration

QAM Modulators

Education

B.S. Degree in Electrical Engineering

Job description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

A Headend Engineer is responsible for overseeing the planning, installation, configuration, maintenance, and support necessary to ensure reliable telecommunication operations. Duties include designing, implementing, maintaining, and optimizing television and broadband headend systems. In this role, the Headend Engineer will work with industry-leading technologies including Cisco DNCS, Motorola DAC, DOCSIS, and CATV RF distribution systems to ensure reliable service delivery and network performance.

Responsibilities

• Plan, design, and implement cable television headend systems for service center operations.
• Install, configure, and integrate Cisco DNCS, Motorola DAC, and related headend equipment (QAM/QPSK modulators, servers, RADD, SEM, OM1000/2000, etc.).
• Perform regular maintenance, troubleshooting, and upgrades to ensure system reliability and performance.
• Support DOCSIS implementation and configuration, including CMTS, DSG RADD, and TSBroadcaster.
• Oversee CATV RF coax distribution systems (amplifiers, splitters, RF switches, combiners, signal level meters).
• Configure and maintain IP network elements associated with headend systems.
• Interface directly with customers to resolve technical issues and provide system support.
• Document configurations, changes, and maintenance activities; prepare reports as needed.
• Collaborate with engineering, operations, and repair center teams; provide technical training and support.
• Perform other related duties as assigned.

Required Skills and Experience

• 5+ years Electrical Engineering experience.
• Strong knowledge of Electronics Theory and Telecommunications.
• Progressive thinker with excellent verbal and written communications skills.
• Ability to interface effectively with the customer.
• Knowledge of:
  • Configuration of Cisco DNCS and Motorola DAC.
  • Cisco DNCS Headend equipment familiarity: QAM Modulators, QPSK Modulators/Demodulators, Application Server.
  • Motorola DAC Headend equipment familiarity: RADD, SEM, OM1000/2000, RPD, KLS, CPMS.
  • DOCSIS implementation: CMTS, DSG RADD, TSBroadcaster.
  • CATV RF Coax Distribution: Amplifiers, Splitters, RF Switches, Combiners, Signal Level Meter.
  • IP network configuration.
• Ability to multitask with excellent attention to detail.
• Ability to work well with others.

Preferred Skills and Experience

• Commitment to staying updated with emerging technologies and industry trends.

Educational Requirements

• B.S. Degree in Electrical Engineering or similar discipline

Physical Demands and Working Conditions

• Warehouse environment
• Up to 25% travel

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account

Work Authorization

• United States (Required)
• Must be 18 years of age

This position does not qualify for visa sponsorship.

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.