Head Cashier & Catering Customer Experience Lead

Ontario Trillium Foundation; Milwaukee (WI); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Flexible schedules

Great hours

Job summary

Glorioso's Italian Market is seeking a full-time Head Cashier/Customer Service Manager to lead a team of cashiers, manage training, and enhance customer experiences across in-store and catering operations. Responsibilities include cash handling, greeting customers, and coordinating online order fulfillment with other departments.

The role emphasizes delivering positive interactions, maintaining clean checkout areas, and supporting catering and online order processes.

Qualifications

• Experience in fast-paced customer service environment.
• Strong cash handling and POS operation skills.
• Proven ability to lead a team and run a training program.

Responsibilities

• Lead a team of cashiers and manage store-wide training.
• Handle daily cash transactions and ensure accuracy at drawers.
• Greet customers, answer questions, and escalate to management when needed.
• Maintain a clean, organized checkout area and ensure positive customer experience.

Skills

Customer service

Cash handling

Team leadership

Training

Tools

POS system

Cash registers

Job description

Glorioso's Italian Market is seeking a full-time Head Cashier/Customer Service Manager to lead a team of cashiers, manage training, and enhance customer experiences across in-store and catering operations. Responsibilities include cash handling, greeting customers, and coordinating online order fulfillment with other departments.

The role emphasizes delivering positive interactions, maintaining clean checkout areas, and supporting catering and online order processes.