Head Cashier

Natural Grocers; Missoula (MT); On-site; Full time

Job summary

A leading grocery store is seeking a Head Cashier to oversee front-end operations, ensuring excellent customer service and training cashiers. The ideal candidate will have retail experience, strong organizational skills, and a commitment to customer satisfaction. This full-time position offers a competitive salary and a variety of employee benefits.

Benefits

Birthday Bonus Pay

Vitamin Bucks

Paid Time Off

Health and Wellness Program

Retirement Savings Plan (401k)

Qualifications

• 1 year of cashiering experience preferred.
• 1 year of supervisory experience preferred.
• Ability to pass food safety training.

Responsibilities

• Providing world-class customer service.
• Training all cashiers and ensuring adherence to policies.
• Completing Daily Sales Report and cashier closeout responsibilities.

Skills

Customer Service

Organization

Attention to Detail

Education

High School diploma or GED

Tools

MS Word

Excel

Outlook

Job description

Salary Range: USD $18.00/Hr.

Overview

The Job in a Nutshell: The Head Cashier is responsible for the successful operation of the front end by cashiering, training, directing, and monitoring cashiers, providing world-class customer service, and supporting overall store operations.

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.

Application Deadline: 05/24/2025

Responsibilities

1. Providing world-class customer service and a positive customer experience as the number one priority.

2. Exemplifying integrity, responsibility, and excellence, and adhering to all policies.

3. Training all cashiers and ensuring they:

4. Communicate about the {N}Power program with customers.

5. Notify customers that we donate $.05 to the local foodbank for every transaction where a reusable bag is used.

6. Educate customers on the Nutrient to Know About.

7. Promote store seminars and events.

8. Complete the Daily Sales Report (DSR) and cashier closeout responsibilities.

9. Issue and verify cash drawers.

10. Handle returns and overrides at the front end.

11. Address customer complaints appropriately.

12. Ensure front end sets are full and well-maintained.

13. Oversee completion of the front end task list daily.

14. Maintain all registers binders.

15. Direct cashiers during slow times at the register.

16. Perform general cashiering duties including running registers, bagging groceries, and carry-out service.

17. Monitor, assign, and perform cart checks.

18. Answer the telephone.

19. Assist in managing special orders.

20. Monitor, assign, and grind nut butters.

21. Learn product locations to assist customers.

22. Participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock as needed.

23. Work a schedule based on store needs, including evenings, weekends, and holidays. Position requires working five days, 40 hours per week, and attending mandatory store meetings.

24. This position has limited Manager on Duty responsibilities but is not the overall Manager on Duty for the store.

25. All employees are expected to be "hands-on" and do whatever it takes to get the job done and support the company's success.

Qualifications

1. High School diploma, GED, or equivalent preferred.

2. Experience in retail, preferably in a grocery or natural foods store.

3. 1 year of cashiering experience preferred.

4. 1 year of supervisory experience preferred.

5. Ability to pass food safety training and maintain certifications.

6. Ability to manage changing priorities and stay focused.

7. Excellent customer service skills.

8. Highly organized with attention to detail.

9. Ability to follow directions and complete tasks.

10. Cashier trained and able to count currency.

11. Proficient in MS Word, Excel, and Outlook.

This job description is not an employment contract. Responsibilities may change, and employees are expected to accomplish all tasks assigned by management.

Benefits Overview

All Crew Members:

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 annually)
• Holiday Pay for 5 holidays
• Paid Time Off (sick days and vacation)
• Paid Nutrition Education
• Good4u Crew Member Discount
• {N}Power Program (customer rewards)
• Regular pay increases
• Advancement opportunities
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

Full-Time Crew Members (30+ hours/week):

• Medical, Dental, and Vision Insurance
• Paid Parental and Medical Leave
• Company Paid Short-Term Disability and Life Insurance
• Voluntary Benefits (hospital indemnity, accident, long-term disability, term life)
• Retirement Savings Plan (401k) with company match
• Flexible Spending Accounts (FSA and HSA)

Diversity and Inclusion Statement

We believe in empowering all people to experience health and wellbeing by honoring diversity and cultivating inclusion. Our diverse Crew reflects many backgrounds, perspectives, and ideas, which energizes our mission of equitable access to health for all.

Physical Capabilities and Environmental Demands

Physical requirements include lifting, pushing, pulling, and standing for long periods, with specific weights and conditions outlined.

Environmental conditions may include working with tools, dust, fumes, noise, and varying temperatures.

Additional Information

Location: US-MT-Missoula

Job ID: 2025-29228

Address: 2530 S 3rd Street West

Work Environment: In-person

Category: Stores