Head Cashier

Natural Grocers; Iowa City (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join an established industry player as a Head Cashier, where your role is pivotal in ensuring a seamless customer experience at the front end. This position emphasizes exceptional customer service, training and supervising cashiers, and maintaining efficient operations. You will be part of a team that values integrity, responsibility, and excellence, while also enjoying a variety of benefits aimed at supporting your health and wellbeing. With opportunities for career development and advancement, this is a fantastic chance to grow in a supportive environment that celebrates diversity and inclusion. If you are passionate about customer service and thrive in a dynamic retail setting, this role is for you!

Benefits

Birthday Bonus Pay

Vitamin Bucks

Paid Time Off

Employee Assistance Program

Health and Wellness Program

Advancement Opportunities

Medical, Dental, and Vision Insurance

Retirement Savings Plan (401k)

Qualifications

• High school diploma or GED preferred; retail experience is a plus.
• 1 year of cashiering and supervising experience preferred.

Responsibilities

• Provide World Class Customer Service and train cashiers.
• Manage cash drawers and handle customer complaints.
• Oversee front end operations and maintain register tasks.

Skills

Customer Service Skills

Cash Handling

Training and Supervising

Attention to Detail

Ability to Manage Priorities

Education

High School Diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Job description

Salary Range

USD $16.00/Hr.

Overview

The Job in a Nutshell:

The Head Cashier is responsible for successful operation of the front end by cashiering, training, directing and monitoring cashiers, providing World Class Customer Service, and supporting overall store operations.

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.

04/16/2025

Responsibilities

Main Ingredients:

1. Providing World Class Customer Service and a positive customer experience as the number one priority.
2. Exemplifying integrity, responsibility, and excellence and adhering to all policies.
3. Training of all cashiers and ensuring cashiers are:
4. Communicating about the {N}Power program with customers.
5. Notifying customers that we donate $.05 to the local foodbank for every transaction where a customer uses a reusable bag.
6. Educating customers on the Nutrient to Know About.
7. Promoting store seminars and events.
8. Completing the Daily Sales Report (DSR) and cashier closeout responsibilities.
9. Issuing and verifying cash drawers.
10. Handling returns and overrides at the front end.
11. Addressing customer complaints appropriately.
12. Ensuring that front end sets are full and well-maintained.
13. Overseeing completion of the front end task list daily.
14. Maintaining all registers binders.
15. Directing cashiers to tasks during slow times at the register.
16. General cashiering and check out duties including running a cash register, bagging/boxing groceries, and providing carry out service.
17. Monitoring, assigning and performing cart checks.
18. Answering the telephone.
19. Assisting in managing special orders.
20. Monitoring, assigning and grinding nut butters.
21. Learning the location of products in all the departments in order to direct the customers.
22. Participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock as needed.
23. Working a schedule based on store needs which includes evenings, weekends, holidays. Position requires working five days, 40 hours per week and attending mandatory store meetings.
24. This position has limited Manager on Duty but is never intended to be the overall Manager on Duty for the store.

Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.

Qualifications

Recipe for Success:

1. High School diploma, GED or equivalent preferred.
2. Experience in retail experience in a grocery or retail environment preferred; natural foods background is a plus.
3. 1 year of cashiering experience preferred.
4. 1 year of supervising others preferred.
5. Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable.
6. Ability to manage changing priorities and to stay focused with the task at hand.
7. Sense of urgency in the completion of tasks.
8. Excellent customer service skills.
9. Highly organized with great attention to detail.
10. Ability to take direction and follow through.
11. Must be cashier trained and able to count currency.
12. Proficient in MS Word, Excel and Outlook.

This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to them by their Manager and/or other Store Support Center manager that might not be listed in this job description.

Here’s an overview of the benefits we offer our good4uCrew to help ensure the health and wellbeing of you and your family, now and well into the future:

All Crew Members

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• {N}power Program (customer appreciation and rewards program)
• Regular, Scheduled Pay Increases
• Advancement Opportunities and Career Development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

Full-Time Crew Members (30+ hours/week)

• Medical, Dental and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (through company paid short-term disability insurance)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Retirement Savings Plan (401k) with discretionary Company Match
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA) with Company Match

Diversity Statement

At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.

Physical Capabilities and Environmental Demands:

N = Never

O = Occasional; 1-33% of time

F = Frequent; 34-66% of time

C = Constant; 67-100% of time

Physical Requirements:

• Must have the ability to constantly lift or carry up to 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-50 lbs. Must also have the ability to occasionally lift or carry 51-100 lbs. with a team lift.
• Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.
• Must be able to occasionally use the computer for data entry and use of mouse.
• Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
• Must be able to frequently reach above chest.
• Must be able to occasionally sit, squat, kneel, and climb as needed.

Environmental Requirements:

• Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
• Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.