Head Cashier

Natural Grocers Good4U; Colorado Springs (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Head Cashier to ensure the smooth operation of the front end. This role emphasizes exceptional customer service, training, and directing cashiers, while also maintaining store operations. As a key player in the team, you will be responsible for cash handling, customer interactions, and ensuring compliance with store policies. If you thrive in a fast-paced environment and are passionate about delivering top-notch service, this opportunity is perfect for you. Join a company that values its employees and offers numerous benefits, including health insurance and career advancement opportunities.

Benefits

Birthday Bonus Pay

Vitamin Bucks

Holiday Pay

Paid Time Off

Paid Nutrition Education

Crew Member Discount

Health and Wellness Program

Employee Assistance Program

Employee Referral Program

Medical, Dental, and Vision Insurance

Qualifications

• High School diploma or equivalent preferred.
• 1 year of cashiering and supervisory experience preferred.
• Ability to manage changing priorities and stay focused.

Responsibilities

• Provide World Class Customer Service and a positive customer experience.
• Train cashiers and ensure adherence to policies.
• Oversee completion of front end task list daily.

Skills

Customer Service Skills

Cash Handling

Retail Experience

Supervisory Skills

Attention to Detail

Organizational Skills

Education

High School Diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Job description

Salary Range

USD $19.00/Hr.

Overview

The Job in a Nutshell:

The Head Cashier is responsible for the successful operation of the front end by cashiering, training, directing, and monitoring cashiers, providing World Class Customer Service, and supporting overall store operations.

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.

05/01/2025

Responsibilities

Main Ingredients:

• Providing World Class Customer Service and a positive customer experience as the number one priority.
• Exemplifying integrity, responsibility, and excellence and adhering to all policies.
• Training all cashiers and ensuring cashiers are:

• Communicating about the {N}Power program with customers
• Notifying customers that we donate $.05 to the local foodbank for every transaction where a customer uses a reusable bag
• Educating customers on the Nutrient to Know About
• Promoting store seminars and events
• Completing the Daily Sales Report (DSR) and cashier closeout responsibilities.
• Issuing and verifying cash drawers.
• Handling returns and overrides at the front end.
• Addressing customer complaints appropriately.
• Ensuring that front end sets are full and well-maintained.
• Overseeing completion of the front end task list daily.
• Maintaining all registers binders.
• Directing cashiers to tasks during slow times at the register.
• General cashiering and checkout duties including running a cash register, bagging/boxing groceries, and providing carry-out service.
• Monitoring, assigning, and performing cart checks.
• Answering the telephone.
• Assisting in managing special orders.
• Monitoring, assigning, and grinding nut butters.
• Learning the location of products in all departments to direct customers.
• Participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock as needed.
• Working a schedule based on store needs, including evenings, weekends, and holidays. The position requires working five days, 40 hours per week, and attending mandatory store meetings.
• This position has limited Manager on Duty responsibilities but is not intended to be the overall Manager on Duty for the store.

Although this is a general outline of job responsibilities, all employees are expected to be “hands-on” and do whatever it takes to get the job done and make the company thrive.

Qualifications

Recipe for Success:

• High School diploma, GED, or equivalent preferred.
• Experience in retail, preferably in a grocery or natural foods environment.
• 1 year of cashiering experience preferred.
• 1 year of supervising others preferred.
• Ability to pass food safety training courses and/or certifications as required by law, maintaining compliance.
• Ability to manage changing priorities and stay focused.
• Sense of urgency in completing tasks.
• Excellent customer service skills.
• Highly organized with great attention to detail.
• Ability to take direction and follow through.
• Must be cashier trained and able to count currency.
• Proficient in MS Word, Excel, and Outlook.

This job description is not an employment contract. It does not guarantee employment or that listed duties are exhaustive. Responsibilities may change, and employees are expected to accomplish any tasks assigned by their manager or other store support personnel, even if not listed here.

Benefits Overview

All Crew Members

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 annually)
• Holiday Pay for 5 holidays (stores closed)
• Paid Time Off (sick days and vacation), increasing with tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• {N}Power Program (customer appreciation and rewards)
• Regular, scheduled pay increases
• Advancement and career development opportunities
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

Full-Time Crew Members (30+ hours/week)

• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (via short-term disability insurance)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary benefits including hospital indemnity, accident insurance, long-term disability, and term life insurance
• Retirement Savings Plan (401k) with company match
• Flexible Spending Accounts (FSA and HSA) with company contributions

Diversity Statement

We are committed to diversity and inclusion, believing that all people should be empowered to experience health and wellbeing. We celebrate differences in gender, race, ethnicity, sexual orientation, religion, abilities, age, cultural backgrounds, thoughts, and ideas. Our goal is to foster an inclusive environment where everyone can thrive.

Physical Capabilities and Environmental Demands

N = Never, O = Occasional, F = Frequent, C = Constant

Physical Requirements include lifting, pushing, pulling, walking, standing, using fine motor skills, and reaching, with specific weight capacities and frequencies outlined.

Environmental Requirements include working with tools and equipment, dust, fumes, noise, temperature variations, and working outdoors or at heights, with specified frequencies.