Head Barn Manager & Guest Experience Lead

redhorsemountainranch; Scranton (Lackawanna County); On-site; USD 70,000 - 100,000; Full time

Job summary

Red Horse Mountain Ranch seeks a capable Barn Manager to lead the Herd Manager, Wrangler, and guide team, ensuring exceptional guest experiences and smooth barn operations. You will train staff, manage the department budget, and coordinate hiring and onboarding for seasonal needs.

Responsibilities include overseeing horses and facilities, maintaining safety, and upholding the ranch mission and values while fostering a collaborative, high-energy team culture.

Qualifications

• Experience leading barn teams and managing budgets.
• Strong guest service orientation and safety focus.
• Must be eligible to work in the US; US citizen or work authorization.
• First Aid/CPR certification on arrival or within first year.
• Experience in guiding outdoors and horsemanship required.

Responsibilities

• Lead and train Wrangler/Guide team members using the barn department manual and job descriptions.
• Uphold the ranch mission, values, and standards while guiding staff and guests.
• Oversee daily operations of the barn, including safety, cleanliness, and equipment.
• Oversee horses and herd health in coordination with Herd Manager.
• Manage barn budget, inventory, and purchasing needs for the season.
• Coordinate hiring, interviews, and onboarding for barn staff; build a bench for the season.
• Schedule and conduct meetings, provide feedback, and address staff performance issues.
• Ensure guest experience standards are met; handle guest requests and concerns gracefully.
• Collaborate with other managers to ensure cross-department operations run smoothly.
• Maintain relationships with vendors and ensure maintenance and repairs are timely.

Skills

Leadership

Training

Guest service

Budgeting

Safety

Job description

Red Horse Mountain Ranch seeks a capable Barn Manager to lead the Herd Manager, Wrangler, and guide team, ensuring exceptional guest experiences and smooth barn operations. You will train staff, manage the department budget, and coordinate hiring and onboarding for seasonal needs.

Responsibilities include overseeing horses and facilities, maintaining safety, and upholding the ranch mission and values while fostering a collaborative, high-energy team culture.