Head Barista & Guest Experience Leader

The Margot Hotel; San Diego (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

The Margot Hotel in San Diego is seeking a Lead Barista to lead our coffee program, deliver exceptional guest experiences, and uphold Margot's standards of hospitality and beverage quality. You will manage daily operations, train teammates, maintain equipment, and collaborate with management on promotions and menus while ensuring health and safety and cost controls.

This role requires 2+ years barista experience, previous leadership, and deep knowledge of espresso and beverages, with

Qualifications

• 2+ years of barista experience in a high-volume hotel, restaurant, specialty coffee shop, café, or similar environment.
• Previous lead or supervisory experience preferred.
• Strong knowledge of espresso preparation, coffee beverages, specialty beverages, and current coffee trends.
• Excellent communication and interpersonal skills. Strong attention to detail and organization.
• Ability to multitask while maintaining service standards.
• Comfortable training and mentoring team members.
• Ability to work mornings, evenings, weekends, holidays, and high-volume periods.
• Current California Food Handler's Card and completion of all applicable hotel-required training, including food safety, sexual harassment, PCI compliance, and other training based on assigned duties.
• POS knowledge, preferably Toast, and basic Word and Excel proficiency preferred. Ability to learn hotel purchasing and operational systems.
• Ability to operate and properly maintain espresso machines, coffee brewers, grinders, and other coffee/beverage equipment.

Responsibilities

• Lead by example during service and consistently deliver warm, polished, and genuine hospitality.
• Serve as the day‑to‑day lead of the coffee operation during assigned shifts, directing workflow, maintaining service standards, and communicating operational needs to management.
• Ensure the coffee operation opens on time, fully stocked, clean, organized, and ready for service.
• Prepare and serve coffee, espresso beverages, tea, pastries, and non‑alcoholic beverages to Margot standards.
• Execute the coffee and beverage menu with consistency, speed, accuracy, and presentation.
• Train and coach baristas and support team members on recipes, coffee preparation, service standards, POS procedures, equipment use, sanitation, and guest engagement.
• Help establish a culture of hospitality, accountability, teamwork, and positive energy.
• Work closely with leadership to introduce coffee features, seasonal beverages, promotions, and events.

Skills

Lead by example

Espresso knowledge

Communication

Multitasking

Training team

Flexible schedule

Food safety knowledge

Toast POS experience

Word & Excel

Espresso machines maintenance

Tools

Toast POS

Microsoft Word

Microsoft Excel

Job description

The Margot Hotel in San Diego is seeking a Lead Barista to lead our coffee program, deliver exceptional guest experiences, and uphold Margot's standards of hospitality and beverage quality. You will manage daily operations, train teammates, maintain equipment, and collaborate with management on promotions and menus while ensuring health and safety and cost controls.

This role requires 2+ years barista experience, previous leadership, and deep knowledge of espresso and beverages, with