Head Administrative Clerk/Veterans Benefits Specialist

City of Boston; Boston (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

The City of Boston is seeking a Head Administrative Clerk/Veterans Benefits Specialist to manage veterans' benefits applications and conduct thorough investigations. This role requires strong communication skills, attention to detail, and knowledge of veterans' laws. The position is full-time and requires Boston residency. Candidates with a bachelor's degree or relevant experience are encouraged to apply.

Qualifications

• At least 4 years of full-time office experience.
• Knowledge of federal and state laws regarding veterans’ benefits.

Responsibilities

• Conducts interviews and determines eligibility for veterans' benefits.
• Prepares and reviews financial reports for qualified applicants.

Skills

Communication

Judgment

Attention to Detail

Public Relations

Education

Bachelor's Degree

Business School Certification

Tools

Google Applications

Microsoft Office

Job description

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Responsibilities

Brief Job Description (essential functions of the job):

• Performs extensive research on applicants, including address(es), employment status, service dates, discharge types, dependent information, and related information.
• Verifies completeness and accuracy of information; evaluates the needs and requirements of applicants and submits recommendations for the amount of benefits to be granted in accordance with provisions of the law.
• Engages in the determination of eligibility and needs of veterans and their dependents under M.G.L Chapter 115, as amended.
• Interviews applicants for veterans’ benefits, making thorough investigations as to the legality and need for relief.
• May conduct home visits and/or field investigations.
• Coordinates the communication between caseworkers and veterans.
• Conducts needs assessments for benefits other than Chapter 115, refers to partnering agencies, processes and tracks referrals, and conducts periodic check-ins to update the client’s benefits status.
• Keeps records on actions taken on cases and submits monthly reports on all active cases.
• Coordinates with employers regarding work opportunities; communicates with outside organizations for welfare, unemployment, and related issues.
• Prepares and reviews financial reports for qualified applicants and maintains various records.
• Performs duties including creating and maintaining case files, interviewing veterans and families, and determining eligibility.
• Processing payments and/or related duties.
• Performs related work as required.

Overview

This is a provisional appointment.

Minimum Entrance Qualifications

• At least four (4) years of full-time or equivalent part-time office experience.
• Education beyond high school at a recognized non-degree granting business school may substitute for one (1) year of experience; a bachelor’s degree may substitute for two (2) years.
• Knowledge of federal and state laws regarding veterans’ benefits, wartime service, awards, and public assistance laws.
• Ability to deal effectively and courteously with the public and government agencies.
• Proficiency with Google applications (Gmail, Drive, Calendar) and Microsoft Office suite (Word, Outlook, Excel).
• Veteran status preferred.
• Ability to exercise good judgment and attention to detail.

Must clear a Criminal Offenders Record Information (CORI) check with the City of Boston.

Terms

BOSTON RESIDENCY REQUIRED

Union/Salary Plan/Grade: SEIU/RL-15

Hours per week: 35

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative
• Industry: Government Administration

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Recent salaries in Boston, MA range from $70,000 to $100,000, depending on the role and experience.