HCS Desktop Support Specialist - Morrisville

Sigma Gamma Rho Sorority, Inc; Morrisville (NC); On-site; USD 30,000 - 43,000; Full time

Job summary

UNC HealthCare System is hiring for an End User Support role based in Morrisville, NC. The position focuses on desktop and peripheral support across a multi-platform network, ensuring end-user productivity and providing effective incident resolution.

Training and hands-on support for users and devices are essential parts of the job. The role requires an Associate's degree or equivalent, strong communication, and the ability to work well in a team.

Qualifications

• Requires an Associate's degree or equivalent work experience.
• Strong communication and teamwork skills are essential.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Assists in ensuring network security by enforcing passwords, antivirus, encryption; adheres to policies and procedures, creates user profiles, and manages file and folder security.
• Manages desktop peripheral inventory and assets; keeps records up to date and updates the inventory system when computers are installed or moved.
• Participates in evaluating products for compatibility, flexibility, and ease of use including mainframe application options.
• Performs installation and configuration of hardware and software applications.
• Provides technical support and incident resolution; offers initial training and handles desktop moves as required.

Skills

Excellent communication

Team player

Multitasking

Customer service

Education

Associate's degree in Computer Science or related field

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

Responsible for the installation, configuration, management and support of all desktops, portable computers and related peripherals over a multi-platform network. Ensures end-users' productivity by providing problem solution. Participates in evaluating products in compatibility, flexibility, and ease of use including the design of application options with mainframe applications.

This position will work onsite in Morrisville, NC.

Responsibilities

1. Assists in ensuring network security by enforcing passwords, installing virus protection software, encryption technology. Adheres to policies and procedures, creating user-profiles, administers files and folders security and storage capacity.
2. Manages desktop peripheral inventory and assists with asset management. Maintains accurate records for device changes. Updates the inventory system whenever a computer is installed or relocated to provide accurate information.
3. Participates in evaluating products in compatibility, flexibility, and ease of use including the design of application options with mainframe applications.
4. Performs installation and configuration of hardware and software applications.
5. Provides customers with technical support and incident resolution related to hardware and software. Provides initial training to familiarize the customer with the operation of the system. Performs desktop moves in a timely manner, based on user/organization needs.

Other Information

Education Requirements

Associate's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).

Licensure/Certification Requirements

No licensure or certification required.

Professional Experience Requirements

If an Associate's degree: No prior experience required.

If a High School diploma or GED: Two (2) years of relevant experience.

Knowledge/Skills/and Abilities Requirements

Excellent communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: ISD End User Support

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$21.62 - $31.07 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.