HCS Desktop Support Specialist - Morrisville

UNC Health; North Carolina; Presencial; USD 30.000 - 43.000; Jornada completa

Descripción de la vacante

UNC Health in Morrisville, NC is seeking a Service/End User Support Technician to install, configure, manage and support desktops, portable computers and peripherals across a multi-platform network. You will ensure end-user productivity by resolving incidents and providing initial training on system operations.

The role requires a 40-hour work week on-site with the UNC Health Shared Services ISD End User Support team, and involves active participation in security and asset management processes.

Formación

• Associate's degree in Computer Science, Information Systems Management or related field.
• Two years of relevant experience if a High School diploma or GED.
• Excellent communication and teamwork skills.

Responsabilidades

• Assist in installation and configuration of desktop hardware and software.
• Provide technical support and incident resolution related to hardware and software.
• Perform desktop moves as needed to meet user/organization needs.
• Maintain desktop peripheral inventory and assist with asset management.
• Evaluate product compatibility and assist with mainframe application options.

Conocimientos

Communication skills

Teamwork

Multitasking

Customer service

Educación

Associate's degree in Computer Science or related field

Descripción del empleo

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

Responsible for the installation, configuration, management and support of all desktops, portable computers and related peripherals over a multi-platform network. Ensures end-users' productivity by providing problem solution. Participates in evaluating products in compatibility, flexibility, and ease of use including the design of application options with mainframe applications.

This position will work onsite in Morrisville, NC.

Responsibilities

• Assists in ensuring network security by enforcing passwords, installing virus protection software, encryption technology. Adheres to policies and procedures, creating user-profiles, administers files and folders security and storage capacity.
• Manages desktop peripheral inventory and assists with asset management. Maintains accurate records for device changes. Updates the inventory system whenever a computer is installed or relocated to provide accurate information.
• Participates in evaluating products in compatibility, flexibility, and ease of use including the design of application options with mainframe applications.
• Performs installation and configuration of hardware and software applications.
• Provides customers with technical support and incident resolution related to hardware and software. Provides initial training to familiarize the customer with the operation of the system. Performs desktop moves in a timely manner, based on user/organization needs.

Education Requirements

• Associate's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• If an Associate's degree: No prior experience required.
• If a High School diploma or GED: Two (2) years of relevant experience.

Knowledge/Skills/and Abilities Requirements

• Excellent communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: ISD End User Support

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $21.62 - $31.07 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.