HCS Apps Systems Analyst - Epic OpTime / Anesthesia

UNC Health Care; Morrisville (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

UNC Health Care in Morrisville, NC, is seeking a Technical Support role to provide support for surgical services using Epic OpTime and Anesthesia workflows. This position involves collaborating with operational teams to enhance functionality, troubleshooting issues, and updating team on escalated problems.

The ideal candidate must have a Bachelor's degree in Computer Science or a related field, with at least two years of IT systems experience. You will be expected to take calls on a rotation and travel onsite as needed.

Qualifications

• Two years of IT systems and/or operational experience with a Bachelor's degree.
• Ability to manage multiple tasks simultaneously.
• Excellent analytical and communication skills.

Responsibilities

• Provide technical support of applications and interfaces.
• Collaborate with surgical services operational teams.
• Develop and maintain documentation for program development.

Skills

Analytical skills

Communication skills

Teamwork

Education

Bachelor's degree in Computer Science, Information Systems Management or related field

Job description

Overview

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well‑being of the communities we serve across North Carolina.

Provides technical support (development, testing, integration, and implementation) of applications and interfaces that deliver IT tools and support business functions across the health system.

The responsibilities of this role will focus primarily on supporting our surgical services operational teams using Epic OpTime and Anesthesia workflows, providing innovative solutions to enhance functionality, and troubleshooting issues effectively. Crucial to the position is the ability to work collaboratively with their team to optimize workflows and tools, adhering to our guiding principles and governing structure. This role will be responsible for analyzing, developing and implementing new functionality as well as enhancing current build, contributing to meaningful innovations in surgical services workflows.

You will be expected to become an expert in Epic OpTime and Anesthesia workflows. You will be expected to take call on a rotation and respond to requests effectively, updating your team/manager on issues that require escalation. While this position is remote working, you will be expected to go onsite across the state for go-lives and required meetings. An Epic certification in OpTime and/or Anesthesia will be a minimum requirement.

Responsibilities

• Assists other IT teams with selection and provides technical evaluation of products/tools to ensure that the proposed solution adheres to enterprise‑wide requirements, adapts to new requirements and changing technologies in order to meet business standardization protocols and objectives.
• Develops and maintains clear, understandable documentation to describe program development and modification, as well as troubleshooting. Updates system and support documentation as necessary to reflect changes to programs, solutions, reports and interfaces.
• Functions as liaison to health system departments using IT resources and ensures proper use of resources and maintains high service levels. May serve as project lead for implementation of vendor‑based systems.
• Offers design solutions and alternatives to enhance/improve existing systems. Participates in formulating and defining system scope, objectives, and solution. Designs, codes, tests, debugs, and documents the programs, interfaces and scripts to specified requirements. Devises/modifies procedures to solve problems taking into consideration computer equipment capacity and limitations, operating time, and form of desired results. Participates as needed in the assessment of systems and their ability to meet technical and business requirements.
• Updates management, customers and others as appropriate on a timely basis regarding progress on assigned tasks, projects and issues, via written or oral reports.

Education Requirements

• Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• If a Bachelor's degree: Two (2) years of IT systems and/or operational experience.
• If an Associate's degree: Four (4) years of IT systems and/or operational experience.
• If a High School diploma or GED: Six (6) years of IT systems and/or operational experience.

Knowledge/Skills/and Abilities Requirements

• Excellent analytical and communication skills.
• Ability to work well in a team environment.
• Demonstrated ability to successfully manage multiple tasks simultaneously.
• Highly responsive to internal customers.

EEO Statement

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.