HCM Payroll Support Professional

Colorado; Denver (CO); Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing higher education! As a Payroll Support Professional, you'll provide vital assistance to faculty, staff, and students, ensuring smooth payroll processes and exceptional customer service. This role offers the chance to work within a collaborative team, tackling diverse challenges while fostering a culture of inclusion and support. With opportunities for remote work and a wide range of benefits, this position is ideal for those passionate about making a meaningful impact in the educational sector. Embrace the opportunity to grow in a dynamic environment where your contributions truly matter.

Benefits

Medical and Dental Plans

Disability Insurance

Retirement Plans with Employer Contribution

Paid Time Off

Tuition Benefits

Free RTD EcoPass

Onsite Parking

Qualifications

• Bachelor's degree or equivalent experience in customer service.
• Experience supporting payroll or HR systems.

Responsibilities

• Handle inquiries regarding payroll policies and procedures.
• Collaborate on escalated issues and ensure compliance.

Skills

Customer Service

Payroll Knowledge

Communication Skills

Microsoft Office Proficiency

Education

Bachelor’s Degree

Equivalent Experience

Tools

PeopleSoft HCM

Ticketing System

Job description

To apply, please go to: https://cu.taleo.net/careersection/2/jobdetail.ftl?job=36709

Join Our Team and Make a Difference in Higher Education!

At the System Administration office at the University of Colorado, we are dedicated to building a workplace where everyone feels valued, supported, and empowered to thrive. Our office fosters a culture of community, belonging, and meaningful contribution to our mission.

By joining us, you'll impact the future of higher education. The University of Colorado’s system administration includes 19 units serving CU’s campuses in Aurora, Boulder, Colorado Springs, Denver, and the Office of the President. We serve as a centralized office, ensuring CU delivers outstanding education, research, and community service.

We embrace diverse perspectives to enrich our work and outcomes. If you're passionate about making a difference and supporting a meaningful mission, apply to join our journey. Learn more about CU System Administration.

Position Summary:

Employee Services provides comprehensive support from recruitment to retirement, including benefits, payroll, tax management, and HR programs. The functional areas include Payroll, Technologies, Benefits, Retirement, Financial Education, Learning and Development, International Tax, and Human Resources.

The HCM Payroll Support Professional acts as a functional advisor, providing service and support to faculty, staff, students, retirees, and dependents regarding payroll programs, policies, and procedures. This role is part of a cross-functional Payroll team, working collaboratively, sharing information, and rotating responsibilities. The person will handle inquiries via phone, email, or tickets, requiring excellent customer service and communication skills. Timely responses within SLAs are essential.

This role involves assessing issues, educating users, guiding them to resources, and recording interactions in the ticketing system. The position reports to the HCM & Payroll Support Team Supervisor and is exempt from the State of Colorado Classified Staff system.

Where You Will Work:

This position is eligible for remote work within the United States, with a preference for Colorado residents or those willing to relocate.

Equal Opportunity Statement:

CU is an Equal Opportunity Employer, committed to respectful, inclusive workplaces. We encourage applications from all backgrounds, including protected veterans and individuals with disabilities.

Duties and Responsibilities:

1. Handle inbound calls regarding CU policies, portal access, HCM system, and personal/job data.
2. Answer questions related to pay, taxes, overpayments, off-cycle payments, Time and Attendance, Absence Management, and recruiting systems.
3. Research and update employee data as needed.
4. Respond to email inquiries within SLA.
5. Collaborate on escalated issues.
6. Provide feedback on service issues.
7. Build relationships through effective communication.
8. Track issues in the ticketing system.
9. Meet ticket closure metrics.
10. Ensure compliance with guidelines and policies.
11. Create and review documentation for knowledge sharing.

Minimum Qualifications:

• Bachelor’s degree or equivalent experience (including four years in a fast-paced customer service environment).
• At least one year of experience supporting payroll or HR systems.

Preferred Qualifications:

• Two years of relevant experience.
• One year as a Customer Service Representative.
• Experience in higher education.
• Knowledge of PeopleSoft HCM system.
• Understanding of payroll concepts like social security, Medicare, and taxes.

Knowledge, Skills, and Abilities:

• Payroll and HCM system knowledge.
• Excellent communication skills.
• Ability to handle multiple tasks and adapt to change.
• Strong customer service orientation.
• Proficiency with Microsoft Office.
• Ability to maintain good working relationships.

How to Apply:

Attach the following documents separately at the application link:

• A cover letter addressing the minimum qualifications.
• A resume detailing relevant experience.

Benefits:

We offer extensive benefits including healthcare, wellness programs, professional development, and work-life balance. Benefits include:

• No-cost or low-cost medical and dental plans, some with IVF support.
• Disability, Life, Vision Insurance.
• Retirement plans, including a 10% employer contribution to a 401(a) plan, 401k, 403b, and 457 plans.
• Pre-tax savings accounts.
• Paid time off, holidays, winter break, and parental leave.
• Tuition benefits for employees and dependents.
• Free RTD EcoPass and onsite parking.
• Additional perks via the CU Advantage program.

For more details, see our Comprehensive Benefits Guide and use our Total Compensation Calculator.