HCM Lead

Carlisle Corporation; Memphis (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading enterprise in Memphis, TN, is seeking an HCM Specialist responsible for supporting Workday HCM. The role involves engaging with customers, diagnosing and resolving issues, and leading transitions to new systems. The ideal candidate has a strong customer service focus, excellent analytical and problem-solving skills, and the ability to communicate complex concepts clearly. Join a dynamic team and shape the future of HCM at this company.

Qualifications

• Experience with Workday HCM tools is advantageous.
• Strong logical thinking and ability to collaborate with stakeholders.
• Ability to diagnose and resolve complex technical and functional issues.

Responsibilities

• Support current Workday HCM and engage with customers for business process mapping.
• Lead the transition to any new HCM, ensuring effective communication.
• Collaborate with HR and payroll teams to deliver customer service.

Skills

Customer service focus

Problem-solving skills

Analytical skills

Excellent communication

Job description

HCM Lead page is loaded## HCM Leadlocations: Corporate Officetime type: Full timeposted on: Posted Todayjob requisition id: R126799Memphis, TN**Statement of Purpose:**As an HCM Specialist this position is responsible for supporting current Workday HCM. This position will engage with customers to understand and map their business processes, troubleshoot, develop solutions using Workday tools, and perform unit testing. This position will transition these current responsibilities to any new HCM that is implemented in the company. This position will collaborate with team members and communicate with business stakeholders.* Responsibilities also include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer.* Passionate about customer service, with a strong customer focus, excellent problem-solving and analytical skills.* Strong logical thinker with problem-solving skills, with the ability to collaborate effectively.* Excellent communication skills. Can clearly explain complex technical concepts.* Passionate about customer service, with a strong customer focus, excellent problem-solving and analytical skills.* Responsibility for leading the transition of any new HCM, working closely with SVP of Human Resources, Itto ensure optimal transition plan from one HCM to anther HCM.* Partners with new HCM provider to map out and execute training for the entire company. Key stakeholders include HR team, payroll team, field and corporate employees.