HCM Lead

Carlisle Corporation; United States; Vor Ort; USD 70.000 - 100.000; Vollzeit

Zusammenfassung

Carlisle Corporation, a Wendy’s franchisee, is seeking an HCM Specialist in Memphis, TN to support and optimize Workday HCM deployments.

You will map business processes, troubleshoot issues, perform unit testing, and lead transition planning with stakeholders, including the SVP of Human Resources, to ensure a smooth handover to a new HCM system. Strong customer service and clear communication are essential.

Qualifikationen

• Experience with Workday HCM configuration and troubleshooting.
• Ability to map business processes and perform unit testing.
• Strong communication and customer service skills.

Aufgaben

• Support current Workday HCM and resolve issues.
• Map business processes and develop Workday solutions.
• Lead transition planning for a new HCM system.
• Collaborate with HR, payroll, and stakeholders.

Jobbeschreibung

Job Description

Memphis, TN Statement of Purpose: As an HCM Specialist this position is responsible for supporting current Workday HCM. This position will engage with customers to understand and map their business processes, troubleshoot, develop solutions using Workday tools, and perform unit testing. This position will transition these current responsibilities to any new HCM that is implemented in the company. This position will collaborate with team members and communicate with business stakeholders. Responsibilities also include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer. Passionate about customer service, with a strong customer focus, excellent problem-solving and analytical skills. Strong logical thinker with problem-solving skills, with the ability to collaborate effectively. Excellent communication skills. Can clearly explain complex technical concepts. Passionate about customer service, with a strong customer focus, excellent problem-solving and analytical skills. Responsibility for leading the transition of any new HCM, working closely with SVP of Human Resources, Itto ensure optimal transition plan from one HCM to anther HCM. Partners with new HCM provider to map out and execute training for the entire company. Key stakeholders include HR team, payroll team, field and corporate employees. As a leading Wendy’s franchisee company, our commitment to our customers is a simple pledge to do the right thing. We will please our customers by exceeding their expectations with our product quality and flawless execution of service. We will constantly upgrade our facilities, use state of the art technology, and employ a highly trained work force that is focused on delivering world class service. When everyday people sort through all the ‘spin’, there is one quick-service restaurant that is ‘A Cut Above.’ And that’s Wendy’s. We stand for honest and higher-quality food. Every day, we honor Dave Thomas and his legacy by using select, premium ingredients and serving food that’s made fresh with every order.

http://www.carlislecorp.com/wendys/