HCM Benefits Specialist I

76 Insperity Payroll Services, L.L.C.; Houston (TX); On-site; USD 60,000 - 76,000; Full time

Job summary

Insperity is seeking a HCM Benefits Specialist to manage benefits communications, training, and system guidance across client projects. You will support enrollment, ACA reporting, and vendor integrations, leveraging deep knowledge of Insperity Insurance Services products.

The role focuses on customer service, teamwork, and problem solving while coordinating with TES leadership teams to ensure timely delivery of benefits information and high client satisfaction.

Qualifications

• High School Diploma or equivalent is required.
• Bachelor’s Degree in related field is preferred.
• One to three years of experience in benefits administration, benefits or related field(s) is preferred.
• Excellent English grammar, spelling, vocabulary, punctuation, composition and proofreading skills.
• Proficient in using Word, PowerPoint, and Adobe Acrobat to create communications collateral.
• In-depth knowledge of health and welfare benefits products.
• Ability to communicate complex employee benefits concepts in clear English.
• Able to plan, organize, and coordinate multi-faceted projects under tight deadlines.
• Experience with vendor relationships to coordinate complex communications projects.

Responsibilities

• Supports client onboarding to vendors including audit of benefit plan setups, policy guidelines, client training and facilitation of integrations from HCM system.
• Develops processes and procedures to support TES clients.
• Provides benefits administration support for clients and internal Insperity service teams.
• Provides timely operational communications and training for internal teams and clients, including the maintenance and dissemination of health and welfare benefits content.
• Maintains expertise of TES product offerings and stays abreast of plan changes.
• Takes on Subject Matter Expert role for the benefits administration services provided through vendors and Insperity and identifies feature enhancements required and communicates to the internal and external vendor.
• Works with TES to ensure timely communication of training materials related to new benefits offerings, plan and/or product changes.
• Monitors and analyzes online enrollment, orientations and knowledge management functions to assess needs for new or modified internal staff training and client/employee communications.
• Ensures all client and quality requirements are satisfied for benefits administration and that internal insurance products adhere to the traditional payroll bundle offering.
• Develops an in-depth understanding of the client’s business problems within benefits administration and payroll system integrations.
• Provides feedback to leadership regarding market competitive and product/service requirements.

Skills

Customer service

Teamwork

Problem solving

Written and verbal communication

Attention to detail

Education

Bachelor’s Degree in related field

High School Diploma or equivalent

Tools

PowerPoint

Word

Adobe Acrobat

Job description

We are seeking a HCM Benefits Specialist to join our team. This position is responsible for the production, maintenance and dissemination of benefits communications documents and related internal/external training. It will also provide guidance to IT for maintenance of the HCM system and vendor integrations. The role works with Traditional Employment Solutions (TES) leadership teams to provide guidance and act as the liaison between Insperity and vendors to ensure timely client benefits enrollment, ACA reporting and client satisfaction. The position requires significant subject matter knowledge on a range of Insperity Insurance Services (IIS) product offerings. The HCM Benefits Specialist I provides support to a book of business with clients utilizing the benefits administration module in isolved, with a focus on customer service, teamwork and problem solving.

Responsibilities

• Supports client onboarding to vendors including audit of benefit plan setups, policy guidelines, client training and facilitation of integrations from HCM system.
• Develops processes and procedures to support TES clients.
• Provides benefits administration support for clients and internal Insperity service teams.
• Provides timely operational communications and training for internal teams and clients, including the maintenance and dissemination of health and welfare benefits content.
• Maintains expertise of TES product offerings and stays abreast of plan changes.
• Takes on Subject Matter Expert role for the benefits administration services provided through vendors and Insperity and identifies feature enhancements required and communicates to the internal and external vendor.
• Works with TES to ensure timely communication of training materials related to new benefits offerings, plan and/or product changes.
• Monitors and analyzes online enrollment, orientations and knowledge management functions (among others) in order to assess need(s) for new or modified internal staff training and client/employee communications regarding benefits products or administrative issues.
• Ensures all client and quality requirements are satisfied for benefits administration and that internal insurance products adhere to the traditional payroll bundle offering.
• Develops an in-depth understanding of the client’s business problems, practices, challenges and requirements within the context of benefits administration and payroll system integrations.
• Provides feedback to marketing, operations, and TES leadership regarding market competitive and product/service requirements.

Qualifications

• High School Diploma or equivalent is required.
• Bachelor’s Degree in related field is preferred.
• One to three years of experience in benefits administration, benefits or related field(s) is preferred.
• Ability to communicate and present ideas effectively, clearly and concisely, orally and in writing, with excellent English, grammar, spelling, vocabulary, punctuation, composition and proofreading skills.
• Ability to use available / appropriate software to create communications collateral, including imposed booklets, PowerPoint presentations, complex charts and forms using Word, and interactive, hyperlinked PDFs using Adobe Acrobat.
• In-depth knowledge of health and welfare benefits products.
• Ability to understand and communicate multiple business functions and complex employee benefits and health and welfare insurance concepts and products in clear, concise, plain English.
• Understand(s) and correctly applies elements of style and graphic standards.
• Ability to plan, organize, prioritize and coordinate multi-faceted projects, and organize workflow under narrow time limitations.
• Experience with print, fulfillment and other vendor relationships to coordinate and produce complex communications projects from start to finish.
• Analytical problem solving, with ability to draw appropriate conclusions from information and research, and able to implement solutions effectively.
• Able to command control of a problem and organize resources and knowledge to attain solutions in an efficient and effective manner.
• Strategic, intuitive, creative thinker who applies knowledge to develop and maintain complex benefits communications and process improvements.
• Strong customer service attitude and effective teamwork skills.

EEO Statement

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.