HCD End User Computing Specialist I (076181) (End User Computing Specialist I)

Maryland; Lanham (MD); Hybrid; USD 63,000 - 71,000; Full time

Benefits offered by this job

Flexible schedule

Hybrid telework

Career development opportunities

Job summary

The Maryland Department of Housing and Community Development (DHCD) is seeking an End User Computing Specialist I in Lanham, MD. This skilled service position offers hybrid telework, full State of Maryland benefits, and a salary in the range of $63,154 to $71,125 per year, with potential advancement to $99,603 based on qualifications and budget.

Duties include software deployment, hardware setup, and user support.

Qualifications

• High school diploma or GED required.
• At least 1 year of help desk experience handling user IT issues.
• Equivalent substitutions (certifications, military service) may satisfy the requirements.

Responsibilities

• Install software and images and deploy hardware.
• Troubleshoot hardware issues and network connectivity.
• Provide technical assistance for PCs and mobile devices; may purchase hardware/software.
• Establish and maintain professional relationships with agency customers.
• Lift up to 25 pounds as needed.

Skills

Help desk experience

Customer service

Technical support

Education

High school diploma or GED

Tools

Microsoft Office 365

Windows operating systems

iOS devices

Job description

Introduction

This is a Skilled Service position with full State of Maryland benefits. Work that matters. The Maryland Department of Housing and Community Development (DHCD) is a nationally recognized leader in afforable housing programs. The Department is committed to enhancing our Information Technology capabilities. We are recruiting for a End User Computing Specialist I position. DHCD offers a flexible work schedule, full state of Maryland benefits, hybrid telework and job sharing options; training, advancement and career path opportunities; and a competitive salary. There is ample and our offices are located in walking distance to the New Carrollton MARC Train Station.

GRADE

15

This position offers a salary range of $63,154 - $71,125/year, with potential for advancement up to $99,603/year based on qualifications, equity, and hiring guidelines. Initial salary offers are determined by qualifications, experience, and available budget, and typically do not exceed $71,125/year.

LOCATION OF POSITION

7800 Harkins Road Lanham, MD 20706

The Maryland Department of Housing and Community Development is located in Prince George's County across from the New Carrollton Metro stop.

POSITION DUTIES

Duties will include installation of software and images, deployment of hardware, fixing computer hardware and troubleshooting network connectivity, and providing technical assistance for personal computers and mobile devices. Candidates may be required to purchase hardware and software from vendors. They need to be able to establish and maintain a professional relationship with agency customers.

Candidates must be able to lift at least 25 pounds without assistance.

MINIMUM QUALIFICATIONS

Education:

Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:

One year of experience tracking, responding, and resolving Help Desk calls from users in an organization with extensive level of program integration and reliance on technology.

Notes:

• 1. Candidates may substitute additional experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications on a year-for-year basis for the required education.
• 2. Candidates may substitute nine credit hours in personal computer applications at an accredited institution for the required experience.
• 3. Candidates may substitute the completion of a certification program in computer repair, such as CompTIA A+ or an equivalent program, for the required experience.
• 4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

• Experience installing,
• troubleshooting errors with and supporting Microsoft Office 365 and
• google app products.
• Experience installing and
• troubleshooting and resolving errors in Microsoft windows operating
• systems.
• Experience configuring and
• troubleshooting errors with IOS (Iphone Operating System)
• devices.
• Experience installing
• troubleshooting, and replacing laptop and desktop peripherals and
• hardware.

SELECTION PROCESS

Please provide sufficient information on your application to document that you meet the minimum qualifications for this recruitment. Unofficial transcripts, certifications or diplomas to document educational or certification qualifications are required. Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted with your application. For further information, you may call International Consultants of Delaware, Inc. [phone] or World Education Services Inc. 1-800-932-3897 or [phone]. Successful candidates will be placed on the employment (eligible) list for at least one year. Eligible list may be used to fill future vacancies of the same classification. Successful candidates must document eligibility to work in the U.S. upon hire.

Please note:

The Maryland Department of Housing and Community Development is not sponsoring new employees in application of the H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration and Reform Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Therefore, it is important that you provide complete and accurate information on your application. Report all experience and education that is related to this position.

BENEFITS

State of Maryland Benefits

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.