HCCS Supervisor - Human Services Supervisor 1

Minnesota Department of Human Services; Brainerd (MN); On-site; USD 65,000 - 94,000; Full time

Benefits offered by this job

Health insurance

Paid time off

12 paid holidays

Retirement plan

Job summary

Minnesota Department of Human Services is seeking a HCCS Supervisor based in Brainerd, MN. You will supervise staff delivering customer service for MHCP applications, eligibility, assessments, and enrollment.

You will develop staff knowledge, motivate the contact center team, and collaborate with division leadership to align operations with department priorities. This role requires strong compliance, data analytics, and cross-functional collaboration.

Qualifications

• Two (2) years of experience as a supervisor, team lead or mentor working within Minnesota Health Care Programs (MHCP).
• Four (4) years of experience advising and determining eligibility for participants in MHCP.
• Demonstrated ability to ensure compliance with policies and procedures.
• Proven skills in resolving escalated customer issues in a timely and effective manner.
• Experience interpreting and applying state statute and federal regulations governing MHCP policies, application processes, eligibility criteria and enrollment operations.
• Bachelor’s degree or higher can substitute for one year of job-related experience.

Responsibilities

• Supervise and direct staff to ensure employees deliver high-quality customer service related to MHCP applications, eligibility, assessments, and enrollment.
• Develop team knowledge and skills so that staff performance aligns with department mission, vision, and goals.
• Motivate and lead the contact center team to achieve unit and organizational objectives.
• Collaborate with division leadership to design and implement strategies that align unit, section, and division efforts with department priorities.
• Oversee daily operations of a HCCS Contact Center team, ensuring transactions are completed accurately and timely.
• Monitor and evaluate contact center tools to identify barriers and improve efficiency and compliance.
• Participate in planning activities to ensure customer concerns inform overall contact center strategies.

Skills

MHCP experience

Supervisory experience

Customer service leadership

Policy compliance

Data-driven decisions

Education

Health care admin degree

Tools

CRM systems

CUIC

Finesse

METS

MMIS

Job description

• Who May Apply: Open to all qualified job seekers
• Date Posted: 09/19/2026
• Closing Date: 10/02/2026
• Hiring Agency/Seniority Unit: Human Services Dept / DHS Central Office MMA
• Division/Unit: Health Care Administration / Eligibility and Operations
• Work Shift/Work Hours: Day Shift / Varies
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $31.08 - $45.01 / hourly; $64,895 - $93,980 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 216 - Middle Management Association/MMA
• FLSA Status: Exempt - Executive
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Working Title: HCCS Supervisor

Job Class: Human Services Supervisor 1

Agency: Human Services Dept

• Who May Apply: Open to all qualified job seekers
• Date Posted: 09/19/2026
• Closing Date: 10/02/2026
• Hiring Agency/Seniority Unit: Human Services Dept / DHS Central Office MMA
• Division/Unit: Health Care Administration / Eligibility and Operations
• Work Shift/Work Hours: Day Shift / Varies
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $31.08 - $45.01 / hourly; $64,895 - $93,980 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 216 - Middle Management Association/MMA
• FLSA Status: Exempt - Executive
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position will be based out of the Brainerd, MN central office campus.

The incumbent will supervise employees who provide valuable customer service to consumers around application, eligibility, assessment, and enrollment administration of Minnesota Health Care Programs (MHCP) (e.g., MinnesotaCare)

Responsibilities include:

• Supervise and direct staff to ensure employees deliver high-quality customer service related to applications, eligibility, assessments, and enrollment for Minnesota Health Care Programs (MHCP), including MinnesotaCare.
• Develop team knowledge and skills so that staff performance aligns with department mission, vision, and goals.
• Motivate and lead the contact center team to achieve unit and organizational objectives.
• Collaborate with division leadership to design and implement strategies that align unit, section, and division efforts with department priorities.
• Oversee daily operations of a HCCS Contact Center team, ensuring transactions are completed accurately, timely, and that consumer issues are resolved effectively.
• Monitor and evaluate contact center tools to identify barriers, implement improvements, ensure compliance with updated rules and regulations, and enhance efficiency through improved procedures, forms, and data dashboards.
• Participate in planning activities to ensure customer concerns inform overall contact center strategies and service delivery.

Minimum Qualifications

Two (2) years of experience as a supervisor, team lead or mentor working within Minnesota Health Care Programs (MHCP).

OR

Four (4) years of experience advising and determining eligibility for participants in Minnesota Health Care Programs (MHCP).

AND

• Demonstrated ability to ensure compliance with policies and procedures.
• Proven skills in resolving escalated customer issues in a timely and effective manner.
• Familiarity with contact center technologies (e.g., CRM systems, CUIC, and Finesse) and ability to adapt to new technology.
• Experience interpreting and applying state statute and federal regulations governing MHCP (e.g. MinnesotaCare) policies, application processes, eligibility criteria and enrollment operations.
• Working knowledge of Minnesota Eligibility Technology System (METS) and Medicaid Management Information System (MMIS).
• A bachelor’s degree or higher degree in health care administration, public policy, business administration, public health, human services, social science or related field can substitute for one (1) year of job-related experience.

Preferred Qualifications

• Understanding and knowledge of Health Care legislation including the ACA and Medicaid, MinnesotaCare or Qualified Health Plans.
• Strong analytical, problem-solving skills and attention to detail.
• Experience handling multiple priorities in an efficient and effective manner.
• Strong interpersonal and relationship building skills.
• Strong written and verbal communication skills with a demonstrated ability to communicate complex concepts clearly and concisely.
• Variety of experiences working effectively with others from different backgrounds and cultures.
• Responsible to maintain a broad and in-depth knowledge of programs and act as an expert for MHCP.
• Ability to interpret contact center metrics, prepare reports, and use data to drive decision-making.
• Experience working with cross-functional teams, leadership, and external partners to align operations with organizational goals.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

Contact

If you have questions about this position, contact Darren at [e-mail]

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kelly Ellich at [e-mail].

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or [e-mail] for assistance.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.