HCBS Operations Resource Specialist

Rise Services, Inc.; Mesa (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

FSA

403(b) with employer contribution

Paid time off

Job summary

Rise Services, Inc. in Arizona seeks an HCBS Operations Resource Specialist to provide administrative and operational support to the State HCBS Leadership teams for Home and Community Based Programs.

You will manage onboarding, documentation, training tracking, and system access, coordinate audits and licensing reviews, and help maintain dashboards and reporting. This role requires Excel proficiency, strong communication, bilingual ability, and the ability to work with multiple teams in a

Qualifications

• Requires high school diploma or GED with 2+ years in a related field.
• Must be able to pass a background clearance.
• Bilingual capability required to meet program needs.
• Proficiency in Excel and ability to adapt to new software.

Responsibilities

• Provide administrative and operational support to Arizona State HCBS Leadership teams for Home and Community Based Programs.
• Support onboarding processes for new hires, including documentation, training requirements, communication follow‑up, scheduling, and system access requests.
• Answer and direct the Arizona Residential main phone line professionally and promptly.
• Track employee trainings, certifications, and compliance requirements.
• Coordinate follow‑up related to personnel documentation, operational reports, and requests.
• Assist employees with navigation of RISE software systems and applications.
• Compile and distribute dashboards, reports, and tracking tools, escalating missing documents and compliance concerns.
• Maintain organized onboarding, licensing, and compliance documentation.
• Assist with payroll review and administrative follow‑up.
• Support audits, licensing reviews, surveys, and compliance initiatives.
• Coordinate communication between departments and leadership for operational programs.
• Schedule meetings, assist with project coordination, and follow up on tasks.
• Maintain professionalism, confidentiality, and positive working relationships.
• Attend required meetings, trainings, and organizational events.
• Collaborate with HR, QA, Recruitment, Executive Assistant, and Arizona HCBS Leadership to support needs.
• Other duties as assigned by supervisor.

Skills

Verbal communication

Written communication

Bilingual

Excel proficiency

Self-directed

Education

High school diploma or GED

Tools

Microsoft Excel

Job description

RISE is an innovative human services network originally established in 1987 for the purpose of moving individuals living in institutions into family settings. Since that time, services have grown to support children, adults, and families with a variety of needs across multiple states that include residential settings, day programs, employment assistance, managed care, and home and community based services. Since inception, our purpose and mission has remained constant. We create opportunities for and with the people we serve, their families, and for the men and women who work in the direct care profession.

The HCBS Operations Resource Specialist provides administrative and operational support to Arizona State HCBS Leadership teams for Home and Community Based Programs through onboarding coordination, compliance tracking, documentation management, reporting assistance, systems support, and operational follow-through.

ESSENTIAL JOB FUNCTIONS

• Provide administrative and operational support to Arizona State HCBS Leadership teams for Home and Community Based Programs.
• Support onboarding processes for new hires, including coordination of documentation, training requirements, communication follow‑up, onboarding scheduling, and system access requests.
• Responsible for answering and directing the Arizona Residential main phone line in a professional and timely manner.
• Assist with tracking employee trainings, certifications, and compliance requirements.
• Coordinate administrative follow‑up related to personnel documentation, operational reports, and departmental requests.
• Assist employees with navigation and use of RISE software systems and applications.
• Compile, maintain, and distribute operational dashboards, reports, summaries, and tracking tools while escalating missing documentation, compliance concerns, and operational follow‑up items to appropriate leadership teams.
• Maintain organized operational, onboarding, licensing, and compliance documentation.
• Assist with payroll review and administrative follow‑up.
• Support preparation activities related to audits, licensing reviews, surveys, and operational compliance initiatives.
• Coordinate communication and follow‑up between departments, leadership teams, and operational programs.
• Schedule meetings, assist with project coordination, and maintain follow‑up on assigned operational tasks and initiatives.
• Maintain professionalism, confidentiality, and positive working relationships.
• Attend required meetings, trainings, and organizational events as assigned.
• Collaborate with Human Resources, Quality Assurance, Recruitment, the Executive Assistant, and Arizona HCBS Operational Leadership to support organizational and operational needs.
• Other duties as assigned by supervisor.

QUALIFICATIONS

• High school diploma or GED and at least a combination of two (2) years’ experience working in a related field.
• Must be at least 18 years of age.
• Must be able to pass a background clearance.
• Must have verbal and written communication skills adequate to the specific job.
• Bilingual is required to meet specific needs of the program(s).
• Self-directed, works with minimal supervision.
• Ability to work flexible hours.
• Must be proficient in Excel.
• Ability to adapt quickly to new or changing software applications.
• Experience with mentoring and training staff in the use of software systems/applications.

EQUIPMENT NORMALLY USED

• Telephone. Will be required to use other office equipment (e.g. computer, printer, fax machine, copy machine, etc.).
• Meet requirements of RISE vehicle insurance agency if required to drive a RISE vehicle.

PHYSICAL AND MENTAL REQUIREMENTS OF THE POSITION

• Occasional travel to attend meetings/training.
• Ability to complete necessary documentation for state and company requirements.
• Ability to manage multiple work assignments.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job‑related instructions and to perform other job‑related duties as requested by their supervisor.

RISE offers competitive salary and excellent benefits that include medical, dental, vision, STD, LTD, FSA, and a 403b that includes an employer contribution.

If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:

• Dedicated fax [phone]
• Dedicated email [e-mail]
• US mail
• Dedicated phone – 1-866-242-2714: DISABILITY ACCOMMODATION REQUESTS ONLY

RISE is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.