HCBS Case Aide

City of Santa Fe Springs; Willmar (MN); On-site; USD 57,000 - 63,000; Full time

Job summary

Kandiyohi County is seeking an Administrative Support professional to handle data entry in MMIS, manage electronic files, coordinate medical record requests, and prepare packets for case managers. The role involves scheduling, tracking budgets, and notifying clients, while ensuring compliance with laws and policies.

The position requires at least two years of admin support experience and proficiency in Word, Excel, Adobe Acrobat DC, MMIS, and SSIS, with demonstrated customer service skills and

Qualifications

• High school diploma or GED.
• Minimum of two (2) years of administrative support or related experience.
• An equivalent combination of education and experience may be considered.
• Moderate to high proficiency in Microsoft Word, Microsoft Excel, Adobe Acrobat DC, and State and federal systems such as MMIS and SSIS.

Responsibilities

• Perform data entry in MMIS; maintain and audit electronic files and records.
• Assist with SSIS time proofing.
• Coordinate medical record requests.
• Prepare packets for case managers or assessors, schedule appointments, track budgets, and send client notifications.
• Assist case managers in tracking signatures on support plans.
• Serve as liaison between case managers, providers, assessors, and other stakeholders; respond to program inquiries and provide technical support.
• Collaborate with internal departments (IT, Accounting) and external agencies to support program operations.
• Prepare, review, redact, and distribute forms, correspondence, and reports; update and monitor records and online systems in compliance with laws, regulations, and policies.
• Other duties as assigned.

Skills

Data entry

Customer service

Recordkeeping

Intake procedures

Scheduling

Communication

Policy compliance

System coordination

Time management

Microsoft Word

Microsoft Excel

Adobe Acrobat DC

MMIS

SSIS

Education

High school diploma or GED

Tools

MMIS

SSIS

Job description

Job Description

The hiring range for this position is $56,520 - $63,211. The full range for this position is $56,520 - $79,064.

Job Duties

• Perform data entry in MMIS; maintain and audit electronic files and records.
• Assist with SSIS time proofing
• Coordinate medical record requests.
• Prepare packets for case managers or assessors, schedule appointments, track budgets, and send client notifications.
• Assist case managers in tracking signatures on support plans.
• Serve as liaison between case managers, providers, assessors, and other stakeholders; respond to program inquiries and provide technical support.
• Collaborate with internal departments (IT, Accounting) and external agencies to support program operations.
• Prepare, review, redact, and distribute forms, correspondence, and reports; update and monitor records and online systems in compliance with laws, regulations, and policies.
• Other duties as assigned.

Qualifications

• High school diploma or GED
• Minimum of two (2) years of administrative support or related experience
• An equivalent combination of education and experience may be considered
• Moderate to high proficiency in Microsoft Word, Microsoft Excel, Adobe Acrobat DC, and State and federal systems such as MMIS and SSIS

Knowledge

• Case management principles and practices
• Community-based support systems and service coordination
• Interviewing techniques and intake procedures
• Customer service and conflict resolution techniques
• Recordkeeping and data privacy compliance
• Legal and program-related documentation
• Microsoft Office, Adobe DC, and government systems (MMIS, SSIS)

Skills

• Conducting client interviews and performing intake procedures
• Providing excellent customer service and accurate referrals
• Managing and auditing records, databases, and client files
• Applying relevant federal, state, and local regulations
• Communicating effectively with diverse stakeholders
• Preparing reports and correspondence
• Using various computer applications for documentation and scheduling
• Navigating and coordinating complex systems and resources
• Identifying priorities, assessing needs, and taking decisive action to complete tasks efficiently and effectively

Physical Requirements

• Ability to sit or stand for extended periods while working on a computer or interacting with clients.
• Ability to occasionally lift and carry materials or supplies up to 25 pounds.
• Ability to bend, reach, stoop, and perform light filing or document handling tasks.
• Capable of working in a standard office environment with frequent use of phones, computers, and other office equipment.
• Must be able to perform the essential physical duties of the job with or without reasonable accommodation.

Additional Information

• Must pass a background check.
• Must be legally authorized to work in the United States.

Kandiyohi County is an Equal Opportunity Employer.

Kandiyohi County offers a complete benefits package to full-time employees including health, dental, vision, PERA retirement, 457(b) deferred compensation plan, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick/ESST leave.

Part-time employees who work an average of 20 hours per week over the course of a year, receive benefits on a pro-rated basis.