Case Aide (Child Protection Services)

Wright County, Minnesota; Buffalo (MN); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Pension/Retirement plan

Job summary

Wright County in Minnesota is seeking a Case Aide for the Child Protection Team within Social Services. The role provides intermediate administrative support for county, state, and federal social services, with supervision by the Unit Supervisor. In-office work setting with a pay range of $26.61–$29.80 per hour, depending on qualifications and experience. The position emphasizes eligibility determinations, coordination with agencies, and data entry.

Qualifications

• High school diploma or GED and three years of clerical or direct client care experience, or equivalent.
• Associates/Technical degree is preferred.

Responsibilities

• Interview and determine client eligibility for services; perform case management activities; respond to questions; schedule appointments and screenings; contact clients for the case manager.
• Authorize or provide services to clients, including assessments; facilitate supervised visits; make referrals and coordinate services with agencies and community resources.
• Process applications and enter information; review and update State databases; check interfaces with County, State, and Federal agencies.
• Create and maintain emergency staff and volunteer call lists; assist with coordination of large-scale emergency preparedness events.
• Document, chart and compile data; prepare reports and grant requests.
• Oversee and order program and medical supplies.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Reading comprehension

Data entry

Time management

Safety awareness

Education

High school diploma or GED

Associates/Technical degree preferred

Tools

Computer systems

Office software

Job description

General Definition of Work

This Case Aide position is in the Child Protection Team of Social Services.

Performs intermediate skilled administrative support work assisting in the administration of County, State, and Federal social services, financial services, and public health programs. Work is performed under the moderate supervision of the Unit Supervisor.

This position may be assigned to specialized functions within Health and Human Services Department.

Hiring pay range is $26.61/hr. - $29.80/hr. depending on qualifications and direct work experience. Please note this position is in-office work setting.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Interviews and determines client eligibility for services, performs case management activities, responds to questions regarding programs; schedules appointments and screenings; contacts clients on behalf of the case manager.
• Authorizes or provides services to clients, including performing assessments, facilitates supervised visits; makes referrals and coordinates services with agencies, programs and community resources, including school staff; refers cases to other Counties when clients relocate.
• Processes applications and enters information, reviews and updates State database(s) regarding client eligibility, programs and services received; checks interfaces with other County, State, and Federal agencies and Departments.
• Creates and maintains emergency staff and volunteer call lists for Emergency Preparedness Operations; assists with coordination of large-scale emergency preparedness events for the general public.
• Documents, charts and compiles data; prepares reports and paperwork; contributes to grant requests.
• Oversees and orders program and medical supplies.
• Performs other duties and activities as assigned.

Education And Experience

Minimum Qualifications & Knowledge, Skills and Abilities

High school diploma or GED and three years of experience in a clerical or direct client care position, or equivalent combination of education and experience. Associates/Technical degree is preferred.

Special Requirements

A valid driver’s license or evidence of equivalent mobility is also required upon hire.

Knowledge, Skills And Abilities

Knowledge of, or ability to learn, interpret and apply laws and regulations related to State and Federal Human Services programs; knowledge of, or ability to learn, computer systems and programs used to administer Division Human Service programs; knowledge of, or ability to learn, County government work flows and processes;

skill in the use of standard office equipment, including computers and software programs; verbal and written communication skills sufficient to effectively present information and respond to questions from a wide variety of audiences; reading comprehension skills sufficient to read, understand and interpret technical and legal documents; interpersonal skills sufficient to exchange and or convey information, receive work direction, and maintain effective working relationships; ability to perform data entry into various databases; ability to effectively organize time and anticipate, plan and successfully respond to changing circumstances; ability to perform all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices; ability to communicate courteously and professionally while maintaining positive working relationships with others when carrying out all job functions.

Physical Requirements

This work requires the occasional exertion of up to 25 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires sitting and repetitive motions and occasionally requires standing, walking, reaching with hands and arms and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; exposure to bloodborne pathogens and may be required to wear specialized personal protective equipment and occasionally requires exposure to fumes or airborne particles, exposure to toxic or caustic chemicals; exposure to considerable mental effort and stress; work is generally in a moderately noisy location (e.g. business office, light traffic).

Benefits

Wright County offers an exceptional benefit package including vacation, sick leave and holiday pay. Also included in this benefit package is health, preventative dental and life insurance; medical and dependent care reimbursement accounts (Section 125 Plan); deferred compensation plan and Public Employees Retirement (pension).