Hazardous Materials Customer Service Coordinator (On-Call)

Economy Polymers & Chemicals; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Economy Polymers & Chemicals in Houston, TX, seeks a Hazardous Materials Customer Service Representative to support a 24/7 chemical manufacturing and logistics operation. This safety-sensitive role coordinates customer orders and shipments, serving as a communication link between customers, drivers, warehouse personnel, suppliers, and internal departments.

With a focus on safety, accuracy, and compliance, the on-call rotation and evening schedule reflect the demanding nature of the job.

Qualifications

• Experience in hazardous materials handling and customer service.
• Ability to manage high-volume shipments with attention to compliance.
• Strong communication and documentation skills.

Responsibilities

• Serve as the primary contact for customer orders, shipments, and status.
• Coordinate communication between customers, drivers, warehouse personnel, and internal teams.
• Monitor loads and adjust schedules as needed to meet deadlines.
• Ensure hazmat documentation and labeling comply with regulations.
• Respond promptly to inquiries and escalate issues per procedures.

Skills

Customer service

Transportation coordination

Communication

Safety compliance

Documentation

On-call coordination

Team collaboration

Tools

GPS tracking systems

Job description

Economy Polymers & Chemicals in Houston, TX, seeks a Hazardous Materials Customer Service Representative to support a 24/7 chemical manufacturing and logistics operation. This safety-sensitive role coordinates customer orders and shipments, serving as a communication link between customers, drivers, warehouse personnel, suppliers, and internal departments.

With a focus on safety, accuracy, and compliance, the on-call rotation and evening schedule reflect the demanding nature of the job.