Haven for Hope - Digital Navigation Corps (LitMN)

AmeriCorps; San Antonio (TX); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Training

Childcare assistance

Relocation allowance

Housing allowance

Living allowance

Education award

Health coverage

Job summary

Haven for Hope hosts the Digital Navigation Corps, an AmeriCorps State / National program, in San Antonio, Texas. Digital Navigators provide one-on-one mentorship and classroom support to adults seeking digital skills to access resources and employment opportunities.

The role emphasizes trauma-informed, person-centered service, with training on digital platforms and data collection to measure learning outcomes and impact.

Qualifications

• Experience working with under-resourced populations or homelessness preferred.
• Strong interpersonal and teaching skills.
• Ability to use CRM and data collection tools.

Responsibilities

• Promote services through campus orientations and referrals.
• Use digital skills platforms for one-on-one and classroom sessions.
• Track client services, employment outcomes, and collect data via surveys.
• Record services in HMIS and manage program data.

Skills

General skills

Team work

Computers/Technology

Teaching/Tutoring

Communications

Education

Job description

The Digital Literacy Program at Haven for Hope equips individuals experiencing homelessness on our 22-acre campus with the digital skills needed to access resources, pursue employment and build long-term stability. Grounded in trauma-informed principles, it serves adults with limited digital experience by providing patient, individualized support that strengthens confidence and self-sufficiency. Previous work or volunteer service with under-resourced populations and/or those experiencing homelessness is preferred. A commitment to Haven for Hope’s mission and principles of service delivery, including: Trauma Informed Practice; Person-centered planning; Patience; Flexibility; Listening skills; and Compassion for under-resourced individuals are important. Digital Navigation Corps is a program of Literacy Minnesota, an organization that connects people to transformative learning, sparks innovation in literacy and mobilizes change. Literacy Minnesota envisions a future where literacy eliminates injustices and strengthens communities. The literacy work that began 50 years ago in Minnesota is now nationwide, providing curriculum, classes, workshops and research to partners and learners. Digital Navigation Corps is Literacy Minnesota’s response to the digital skills gap that impacts communities across the country. Built on a longstanding tradition of service, and pioneering the newest resources in digital learning, Digital Navigation Corps addresses critical digital literacy needs by bringing Digital Navigators to work alongside community members who are striving to reach their professional goals. Digital Navigators will support community members through one-on-one mentorship, classroom-based instruction, & resource guide creation and referrals.

Member Duties :

Digital Navigators will promote services through outreach at on-campus Orientations, events, and through referrals from case management, housing, employment, and clinical staff. They will use digital skills learning platforms from Accenture Corporation (Learning to Earning) and Essential Educations (Computer Essentials) for their one-on-one and classroom sessions. Both platforms have Facilitator support, instructors’ guides, tutorials and classroom material that can be customized to individualized needs. The Digital Navigator will use a CRM (Customer Relationship Management) program to track clients served, service delivered, employment attained, as well using surveys. You will be trained and required to utilize Homeless Management Information Systems to record services, enrollments and case notes, and will collect and compile data from self-reported client surveys and assess learning outcomes.

Program Benefits :

• Training
• Childcare assistance if eligible
• Relocation Allowance
• One-time housing allowance
• Living Allowance
• Education award upon successful completion of service
• Health Coverage

Terms

• Permits working at another job during off hours
• Car recommended
• Permits attendance at school during off hours

Service Areas

• Community and Economic Development
• Technology
• Education
• Community Outreach

Skills

• General Skills
• Team Work
• Computers/Technology
• Teaching/Tutoring
• Communications
• Education

Program Type

AmeriCorps State / National

Program

Haven for Hope - Digital Navigation Corps (LitMN)

Program Start/End Date

09/01/2026 - 08/31/2027

Work Schedule

Full Time

Age Requirement

Minimum: 18 Maximum: 99

Program Locations

TEXAS

Accepting Applications

From 08/06/2026 To 12/01/2026

Contact

Steve Dane

1 Haven for Hope Way

San Antonio TX 78207

210-212-2915

[e-mail]

https://www.havenforhope.org/

Listing ID

130502