Haunted House Attendant

Wild Waves Theme & Waterpark; Federal Way (WA); On-site; USD 21,000 - 25,000; Part time

Job summary

Wild Waves Theme & Waterpark is seeking friendly, responsible Haunted House Attendants to support Fright Fest. This guest service driven role focuses on guest safety, flow, ticket checks, and information inside the haunted attractions.

You will not scare; you assist scare actors and maintain smooth operations. You must be 16 or older, comfortable in dark, foggy environments, and able to work nights and weekends.

Qualifications

• Must be 16 years of age or older.
• Strong interpersonal and customer service skills.
• Comfortable working in dark, foggy, loud environments.
• Ability to remain calm under pressure and de-escalate tense situations.
• Reliable, punctual and available nights and weekends during Fright Fest.

Responsibilities

• Greet guests and clearly communicate safety rules and expectations.
• Check and verify VIP tickets as required.
• Dispatch guests into haunted houses in a controlled, steady manner to maintain spacing.
• Monitor guest behavior and ensure safety guidelines are followed.
• Respond to guest questions, concerns, or complaints professionally.
• Identify and escalate safety, medical, or behavioral issues to management or Security.
• Serve as a communication point using two-way radios within the attraction.
• Assist with maintaining cleanliness and organization in queues, entrances, and exits.
• Support scare actors and attraction team by communicating crowd flow and incidents.

Skills

Customer service

Communication

Guest services

De-escalation

Tools

Two-way radios

Job description

Fright Fest – Wild Waves Theme & Waterpark

Position Summary

Wild Waves Theme & Waterpark is seeking friendly, responsible, and guest-focused individuals to join our Fright Fest team as Haunted House Attendants. This guest service–driven role is essential to ensuring a safe, organized, and enjoyable experience inside our haunted attractions. Haunted House Attendants manage guest flow, check tickets, provide information, and respond to guest concerns or emergencies within the haunted houses.

This position does not involve scaring or acting but plays a critical role in supporting scare actors and maintaining smooth operations throughout the attraction.

Key Responsibilities

Greet guests entering haunted attractions and clearly communicate safety rules and expectations

Check and verify VIP tickets as required

Dispatch guests into haunted houses in a controlled and steady manner to maintain proper spacing

Monitor guest behavior and ensure all safety guidelines are followed

Respond calmly and professionally to guest questions, concerns, or complaints

Identify, communicate, and elevate safety, medical, or behavioral issues to management or Security as needed

Serve as a communication point within the haunted attraction using two-way radio systems

Assist with maintaining cleanliness and organization in queue lines, entrances, and exit areas

Support scare actors and attraction team members by communicating crowd flow and incidents

Provide excellent guest service while helping create a fun, spooky, and memorable Fright Fest atmosphere

Skills, Requirements & Qualifications

Must be 16 years of age or older

Strong interpersonal, communication, and customer service skills

Comfortable working in dark, foggy, loud, and themed environments

Ability to remain calm under pressure and assist with de-escalating tense situations

Reliable, punctual, and able to work nights and weekends throughout the Fright Fest season

Previous customer service or theme park experience preferred but not required

Ability to stand and remain attentive for extended periods in a fast-paced environment

Physical Demands & Work Environment

Ability to stand and walk for extended periods

Frequent use of hands and voice for communication and radio use

Exposure to low lighting, fog effects, loud noises, and themed environments

Moderate to high noise levels during event operations

Reasonable accommodations may be provided to support team members in performing the essential functions of this position.

Additional Information

This role does not involve scaring or character performance

Attendants may be stationed inside haunted houses or in attraction queue areas

Training will be provided on emergency procedures, radio communication, and guest service standards

Be the friendly face behind the fright.
Join the Fright Fest team and help deliver a terrifyingly good experience at Wild Waves!