Fright Fest Guest Services Attendant

Wild Waves Theme & Water Park; Federal Way (WA); On-site; USD 17,000 - 22,000; Full time

Job summary

Wild Waves Theme & Water Park is seeking friendly, responsible Haunted House Attendants for Fright Fest. This guest service role ensures a safe, organized, and enjoyable experience inside haunted attractions without performing scares.

Responsibilities include greeting guests, enforcing safety rules, verifying tickets, and coordinating crowd flow with staff. The position requires standing for extended periods and willingness to work nights and weekends during the Fright Fest season, with a strong

Qualifications

• Strong interpersonal, communication, and customer service skills.
• Ability to remain calm under pressure and assist with de-escalating tense situations.
• Able to stand and work in a fast-paced, themed environment.

Responsibilities

• Greet guests and clearly communicate safety rules.
• Check tickets and verify VIP access when needed.
• Direct guests into attractions to maintain spacing and order.
• Monitor guest behavior and ensure safety guidelines are followed.
• Respond to guest questions, concerns, or complaints professionally.
• Escalate safety or medical issues to management or Security as needed.
• Communicate crowds and incidents to attraction staff via radio.

Skills

Interpersonal skills

Communication skills

Customer service

Job description

Wild Waves Theme & Water Park is seeking friendly, responsible Haunted House Attendants for Fright Fest. This guest service role ensures a safe, organized, and enjoyable experience inside haunted attractions without performing scares.

Responsibilities include greeting guests, enforcing safety rules, verifying tickets, and coordinating crowd flow with staff. The position requires standing for extended periods and willingness to work nights and weekends during the Fright Fest season, with a strong