Hauler Operations Program Coordinator (Coordinator II - CPPW)

City of Portland; Portland (OR); On-site; USD 70,000 - 90,000; Full time

Job summary

The City of Portland is seeking a position focused on managing relationships between the City and haulers and overseeing customer service for the community. The role includes hauler data reporting, invoicing, and serving as the subject matter expert for solid waste rules and procedures.

Ideal candidates will be organized, collaborative, and equity-driven with excellent communication skills. The job is with the Portland Bureau of Planning and Sustainability, offering a collaborative, inclusive

Qualifications

• Demonstrated experience in utility regulation, solid waste and recycling collection services, or equivalent experience.
• Ability to exercise independent judgment, solve problems, and take initiative within procedures and guidelines.
• Strong written and verbal communication skills; ability to prepare concise reports and correspondence.
• Ability to analyze, interpret, explain and apply waste and recycling laws, regulations and policies.
• Experience building effective relationships with public sector agencies, management, and regulated organizations.
• Proven track record of delivering excellent customer service in a team setting.

Responsibilities

• Manages customer service to residents and hauler personnel, including escalated complaints and inquiries from government and agencies.
• Collaborates with haulers to ensure accurate reporting and invoicing, including quarterly reports and commercial tonnage fees.
• Manages collection and oversight of hauler data, ensuring accuracy and investigating discrepancies.
• Manages solid waste collection permit system, including reviewing all hauler permit applications.
• Provides recommendations on program policies and assists with code enforcement.

Skills

Organized

Collaborative

Excellent Communicator

Equity-driven

Socially Intelligent

Flexible and Adaptable

Job description

Job Appointment

Full Time, Regular.

Position Summary

The primary focus of this position is managing relationships between the City and our haulers as well as managing our customer service support for the community. This position is responsible for managing hauler data reporting and invoicing and working as a liaison between Haulers, Stakeholders, Vendors and the Waste & Sustainable Materials Team. This position serves as subject matter expert for solid waste rules and procedures, assisting BPS staff, customers and haulers on difficult questions and operational challenges.

What You’ll Do

• Manages customer service to residents and hauler personnel. Responsibilities include handling escalated complaints and responding to complex issues and inquiries from outside interests including but not limited to the Mayor’s Office, City Council members and other Governmental Agencies
• Collaborates with haulers to ensure accurate and complete reporting and invoicing including quarterly reports and commercial tonnage fees.
• Manages collection and oversight of hauler data, ensuring accuracy and investigating discrepancies.
• Manages solid waste collection permit system including reviewing all hauler permit applications
• Provides recommendations on program policies and administrative rules and assists with code enforcement

Ideal Candidate Profile

• Organized and Solutions-Oriented: Motivated by continuous improvement and attention to detail, to create, implement and document processes that help the team work effectively. Interested in solving problems alongside customers and co-workers.
• Collaborative and Inclusive:Develops and supports strong relationships to get things done. Values partnership, comfortable with sharing power, effective navigation of conflict.
• Excellent Communicator:Displays strong interpersonal and communication skills across a variety of audiences, methods, and people with various roles and backgrounds.
• Equity-driven:Committed to and familiar with equity and inclusion values and practices that remove barriers to access, deliver more equitable outcomes and address inequities. Ideally, direct experience with and understanding of the challenges or historic impacts of access, inequity or disinvestment.
• Socially and Emotionally Intelligent:Able to work with others in a way that creates ease. Motivated, passionate, team-oriented, and empathetic. Has strong interpersonal skills.
• Flexible and Adaptable:Can prioritize competing work demands fluidly and consistently. Using strong organizational skills to work effectively on a multitude of tasks and understand/respond to various situations in a fast-paced, dynamic work environment.

About the Bureau

The Portland Bureau of Planning and Sustainability develops creative and practical solutions enhance Portland’s livability, preserve distinctive places and plan for a resilient future. We are committed to advancing equity as a means of achieving prosperous, healthy, resilient communities. In collaboration with community partners, we provide; comprehensive land use, neighborhood, economic, historic and environmental planning, and urban design; policy and technical services to advance green building and a just transition to clean energy, waste prevention, composting and recycling, and a sustainable food system; policy to address climate change; policy, projects and outreach related to the Smart City PDX program and are responsible for administering the Portland Clean Energy Community Benefits Fund. https://www.portland.gov/bps (http://www.portland.gov/bps)

BPS offers an excellent benefts package, flexible work schedules and support for training and skills development in a positive, engaging, and creative work environment.

Studies have shown that women, non-binary people, and Black, Indigenous, and other people of color are less likely to apply for jobs unless they meet every one of the qualifications listed. BPS considers lived experience, and transferrable skills as qualifying unless an item is labeled as required. We are most interested in finding the best candidate for the job, and the candidate may be one who comes from a less traditional background, we encourage you to apply.

Applicants must demonstrate how their education, training, and experience meet each of the minimum qualifications listed below:

1. Demonstrated experience working in utility regulation and oversight, solid waste and recycling collection services, or an equivalent type of experience.
2. Ability to exercise independent judgment, problem-solve, and take initiative within established procedures and guidelines.
3. Ability to communicate clearly, logically, and persuasively, both verbally and in writing; prepare concise and comprehensive reports, correspondence, and other documents.
4. Ability to analyze, interpret, explain, and apply relevantwaste and recyclinglaws, regulations, ordinances, policies, and procedures.
5. Experience establishing and maintaining effective working relationships with or within public sector agencies, organizational management, representatives or coworkers within regulated organizations or utilities, the public, and others encountered in the course of work
6. Demonstrated experience providing excellent customer service in a team environment.

Preferred Qualifications

• Bilingual language skills in Spanish, Vietnamese, or other Title VI languages

What to Expect

1. Application Review - (Week of Nov 16): We’ll review your application materials to ensure you meet the minimum qualifications listed above.
2. Notice/Feedback - (by Nov. 30):You will receive an email when the minimum qualification review is complete. If you disagree with the evaluation results, you may request a review within 14 days of the email notice, per City Administrative Rule 3.01.
3. Selection Process - (Early December): The hiring bureau will review qualified applications, conduct interviews, and check references.
4. Conditional Job Offer - (Mid / Late December):Final candidates may undergo a background or driving record check, depending on the position.

Learn More About

• How to Apply Videos and Workshops
• City of Portland Core Values
• HRAR-3.01 - Recruitment Processes
• Veteran Preference Information
• Total Compensation and Benefits
• Language Pay Differential Eligibility

We’re committed to providing a fair, inclusive, and accessible hiring process. If you need assistance with your application or would like to request a reasonable accommodation due to a disability, pregnancy, or religious belief, please contact the recruiter listed below.

Questions? We’re here to help!

If you have questions about this recruitment or need assistance, contact:

Tamela Ressler, Senior Recruiter
[e-mail]
Bureau of Human Resources