Hauler Operations & Compliance Coordinator

City of Portland; Portland (OR); On-site; USD 70,000 - 90,000; Full time

Job summary

The City of Portland is seeking a position focused on managing relationships between the City and haulers and overseeing customer service for the community. The role includes hauler data reporting, invoicing, and serving as the subject matter expert for solid waste rules and procedures.

Ideal candidates will be organized, collaborative, and equity-driven with excellent communication skills. The job is with the Portland Bureau of Planning and Sustainability, offering a collaborative, inclusive

Qualifications

• Demonstrated experience in utility regulation, solid waste and recycling collection services, or equivalent experience.
• Ability to exercise independent judgment, solve problems, and take initiative within procedures and guidelines.
• Strong written and verbal communication skills; ability to prepare concise reports and correspondence.
• Ability to analyze, interpret, explain and apply waste and recycling laws, regulations and policies.
• Experience building effective relationships with public sector agencies, management, and regulated organizations.
• Proven track record of delivering excellent customer service in a team setting.

Responsibilities

• Manages customer service to residents and hauler personnel, including escalated complaints and inquiries from government and agencies.
• Collaborates with haulers to ensure accurate reporting and invoicing, including quarterly reports and commercial tonnage fees.
• Manages collection and oversight of hauler data, ensuring accuracy and investigating discrepancies.
• Manages solid waste collection permit system, including reviewing all hauler permit applications.
• Provides recommendations on program policies and assists with code enforcement.

Skills

Organized

Collaborative

Excellent Communicator

Equity-driven

Socially Intelligent

Flexible and Adaptable

Job description

The City of Portland is seeking a position focused on managing relationships between the City and haulers and overseeing customer service for the community. The role includes hauler data reporting, invoicing, and serving as the subject matter expert for solid waste rules and procedures.

Ideal candidates will be organized, collaborative, and equity-driven with excellent communication skills. The job is with the Portland Bureau of Planning and Sustainability, offering a collaborative, inclusive