Hartford Housing Assistants (Housing Support Workers)

The Salvation Army; Clay Arsenal (CT); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Pension plan

Voluntary life insurance

Short-term disability

Supplemental insurance options

403(b) plan

Generous paid time off

Public Student Loan Forgiveness

Purpose-driven work

Job summary

The Salvation Army is seeking a Part-time Shelter Assistant at the Marshall House Family Shelter in Hartford, CT. You will supervise and support residents in a Housing First setting, maintain safety and records, and help clients progress toward housing goals.

Qualifications include English fluency (Spanish preferred), a high school diploma or GED, and the ability to work holidays. Experience with homeless populations and strong confidentiality are valued.

Qualifications

• Fluent English is required; Spanish language ability is a plus.
• High School Diploma or GED is required.
• Able to work holidays.
• Experience with at-risk populations or homelessness is preferred.
• Sensitive to cultural and socioeconomic characteristics of our clients.
• Committed to empowering others to solve their problems.
• Able to set appropriate boundaries with clients to build skills.
• Ability to work collaboratively with others.
• Capable of working in a fast-paced environment and under pressure.
• Demonstrates confidentiality in all aspects of work.
• Basic computer skills, including MS Office.
• Empathetic and caring approach.

Responsibilities

• Serve as the first point of contact to triage requests for emergency shelter.
• Use shelter diversion techniques to help households resolve housing crises during their stay.
• Prepare intake packages for households not diverted at entrance.
• Prepare rooms and manage sleeping arrangements and personal item storage.
• Review policies with clients at time of entrance.
• Ensure clients follow program guidelines and procedures.
• Provide services with safety, respect, and effectiveness.
• Assess client needs and assist with housing goals per housing plans.
• Attend mandatory trainings and staff meetings.
• Maintain order and keep areas clean and hazard-free.
• Conduct daily meal and occupancy counts.
• Perform daily safety checks.
• Receive and store donations.
• Assist in meal prep, room cleaning, and house laundry.
• Complete agency logs and incident reports promptly.
• Respond to safety emergencies professionally.
• Complete discharge procedures.
• Provide coverage for the facility by monitoring doors and phones.
• Report to shifts on time.

Skills

English fluency

Spanish language

Holidays availability

Homelessness experience

Cultural sensitivity

Empowerment mindset

Boundary setting

Teamwork

Working under pressure

Confidentiality

MS Office

Empathy

Education

High School Diploma/GED

Job description

Overview

Location:Marshall House Family Shelter (Hartford, CT)

Hours Per Week:Part-time & On-Call hours available

Provide daily supervision, reporting, and support services to clients in a low-barrier residential facility that promotes a Housing First philosophy. Facilitate an environment conducive to enhancing positive morale and stabilization by ensuring the security and safety of the facility, maintaining appropriate records, and supporting clients in achieving goals outlined in their housing plans.

Responsibilities

• Serve as the first point of contact to triage requests for emergency shelter.
• Use shelter diversion techniques to assist households in self-resolving their housing crisis throughout their stay.
• Prepare and complete intake packages for households unable to be diverted at entrance.
• Prepare rooms for clients and facilitate sleeping arrangements and storage of personal items.
• Review policies and guidelines with clients at time of entrance.
• Ensure clients are complying with program guidelines and procedures.
• Deliver services with safety, respect, and effectiveness.
• Assess client needs and offer assistance in housing and other goals outlined in the household’s housing plan.
• Attend mandatory trainings and staff meetings.
• Maintain order and assist in keeping all assigned areas clean and free of hazards.
• Perform daily meal and occupancy counts.
• Perform daily safety checks.
• Receive and put away donations.
• Assist in meal preparation, room cleanings, and house laundry.
• Complete all agency logs and incident reports in a timely manner.
• Provide immediate and professional response to any security/safety emergency or disturbance within or immediately outside facility.
• Complete discharge procedures.
• Provide coverage for the facility by monitoring the doors and answering the phone.
• Report to all scheduled shifts on time.

Qualifications

• Fluency in the English language is required. Spanish speaking ability preferred.
• High School Diploma/GED required.
• Must be able to work holidays.
• Experience working with at-risk populations and/or person experiencing homelessness preferred.
• Sensitivity to cultural and socioeconomic characteristics of population served.
• Commitment to empowering others to solve their own problems.
• Ability to establish and set appropriate limits with persons served to help them gain skills and confidence.
• Ability to work collaboratively with others.
• Ability to work in a fast-paced environment and must work well under pressure.
• Committed to working with the homeless population.
• Ability to maintain confidentiality in all aspects of the work environment.
• Basic computer knowledge of Microsoft Office.
• Must be empathetic and caring.

The Salvation Army is pleased to offer a benefit program to part-time employees who work 20 to 29 hours per week, including...

• Employer-funded pension plan (100% vested after five years of eligible service)
• Voluntary life insurance
• Short-term disability coverage (no cost to employee)
• Supplemental insurance coverage options (Aflac, homeowners, auto, and pet insurance)
• 403(b) tax-deferred annuity plan
• Generous paid time off, including holidays, vacation, and sick leave
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a great purpose!

Learn more about The Salvation Army's Southern New England Division at https://easternusa.salvationarmy.org/southern-new-england/provide-housing/

An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.